Dear Sir/Madam
With reference to above mentioned subject I have purchase the Faber combo offer in mid of April for Rs. 9990 + installation amount Rs. 1150.00. In the time of installation electricity has gone so; I have not checked the products. After two three day i have checked and found the installation has been not up to the mark. The observations are as below.
TOPAZ LTW- width- 60 / 90cm- finish- stainless steel- suction- 500 / 850 m3/hr- noise level- 62 dba (max) - baffle filters
1. hood duct net proper fixed
2. Undulation is there during installation.
3. Lots of noise during on position.
HOB MH 40 TR4 sabaf burners- width- 60cm- ignition- auto electric- 1 big triple ring burner- finish- stainless steel- granite cut- 575×475×50
1. Hob grill not proper alien.
2. Grill level is not proper.
3. Lots of noise in right hand side burner
I have given the complaint on Friday evening to Mr.Yogesh because he has done the first installation and his mobile no is 0********24. But due to holiday he said he will be repairing the product on next day. I had contact him, he simply says please login the complaint on toll free no.
I have login the complaint and my customer id is 100335 on dated 21-04-2009 but after three four days no body contact me. They again i have contact toll free no then they have given me Senior persons Mr. Deepak’s mobile no 0********20. And he is assured me your complaint will be resolved by today evening.
Mr. Rajesh technical person came to my home and understood the problem.
1. TOPAZ LTW HOOD CHIMNEY: - He says the noise level is same but we can’t help you on the same.
2. HOB GRILL: - It will replaced with in two three days. he will take the complaint and resolve the problem with in two three days
After week i have contact Mr. Rajesh for the same. He told me contact my sr. person for the same
Than I have contact Mr. Deepak 0********20 and given the complaint he told me that he will give me the feed back with in 30 minutes.
After waiting one and half hours I had contact him and take the status from him.
He told me he requires more four – five days because they don’t have spear parts for the same……………
I simply asked Faber managements is this the way to handle the customer?
What is the fault of the customer?
Being an ISO international company Is this the product you sell and harass the customer?
This is the service system. No body takes the serious of the customer pain.
All the Faber technical should attended the complaint and give the feed back to there seniors and seniors should also take the feed back from customer and resolve the problums.
May I request you to take back your products and return my money at the earliest? Either I will go the consumer forum for the same.
After so much harassment of 40 t0 45 day the matter has not yet resolved. I am totally fed up and made the mind to take the legal action and also publish about your product and harassment in all the news papers.
I am affordable to take this pain.
Special note:- all our problems which is mention in this letter and the request is the company should not play with human life .if the products is defected the company should change the products immediately so the people will have faith in your company and be your customer for lifetime if he is satisfied firstly.
Thanking you
With regards
RAJESH GODWANI
CONTACT NO – 0********88 0********84
MOBILE NO – 0********95
E-mail: rajeshgodwani@gmail.com E-mail: rajeshgodwani@indiatimes.com
I do not support this claim.
Hi Rajesh,
I m one of the most satisfied user of faber products. i have range of it. They are excellent in sales and after sales. I m sure you have not tried the correct channel to approach them, wht do you think by sending this scrap here in complaints. Instead of wasting time in releasing your frustration, try and speak with their service people, they know wht they sell and how to rectify the problem, if one appears in the product.
Hence being a satisfied user of product i can suggest you to approach them with positive attitude.
I know that u must be thinking that customer is king at present time, however the customer should also have the basis support of thinking this statement. Ref. to your mail it seems a minor concern in your product, which i m sure will be resolved by them in one go.
If you feel to approcah them you can dial on their toll free no. i.e. 1800 233 4595.
Speak with the supervisor and request them to resolve your concern.
All the best.
An email communication has been sent to Faber Heatkraft on June 8, 2009, 10:47 am
guys I'm planning to purchase Faber Chimney and Fusion Gas Hob, but I saw many reviews across the different discussion forums and it looks to be highly discouraging for customer not seen anyone rating faber above 2. Is it worth investing money on Faber or shall I go for Alda from glen which is Indian player and shows good promise