Vodafone Karnataka - i am not satisfied with vodafone service
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Complaint by: pradeep929 on September 25, 2011, 12:53 am in Mobile and Cell Phones

hi ,

today i had a bad experience with your vodafone. i have a tariff which gives me 150 local and national sms free daily. but during night time after 12 am for every msg yo people are charging gor all the messages. i didnt check till what time you charged for sms 's.

I checked with the customer care executive, he mentioned that there is some technical problem . if there is some problem from your side why the hell customer should get effected because of this. Is this the way you will handle the customers of yours.

if you cant refund my money back for the messages i am gonna switch to airtel ASAP.

Pradeep

Complainant's Goal: please improve else i will disconnect
Complainant's Target: Vodafone Karnataka
Complaint Location: IndiaKarnatakaBangalore
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Recent Comments
2.
Tue, 27 Sep 2011 - Business Reply from - Vodafone India (Vodafone Karnataka)

Hi Pradeep,

Thanks for writing in, we're sorry for the inconvenience caused to you. We've been working on the issue and would like to inform you that you will now be able to use the plan benefits even after 12 a.m. Please check the service after 24 hours and email us at vodafonecare.kar@vodafone.com if you still face any difficulty. You can also reach us at the aforementioned email id for any assistance in future, we'll do our best to help.

Regards,
Vodafone Customer Care, Karnataka

1.
Sun, 25 Sep 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Vodafone Karnataka on September 25, 2011, 12:53 am