LG Electronics India - I am absolutely disghusted with LG service response for my refrigerator
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Complaint by: A Roy on May 5, 2011, 4:19 pm in Consumer Electronics

Hi LG Service Head,

I am registering this complaint after being extremly patient with your after sales service guys in Faridabad for almost the past 3 months.

My most recent complaint number is RNA 110424062334, this is a recurring complaint for the past 3 months. The refrigerator has not been functioning properly, started with less cooling about 3 months back and has deteriorated to almost an almirah stage now.

I hope you would appreciate that a customer has been pateient enough to put up with your Faridabad dealers nonsense excuses and inefficiencies. I think you guys are focussing entirely on selling your products without any intention of providing any aftersales service.

I am feeling absolutely harassed as neither your service center(********00) nor your ASM Mr. Arvind (********77) has taken any initiative to resolve the complaint even after repeated complaints - which proves that you guys are not bothered about your customers after your product has been sold and you have received the money. However in todays world , I do not think this strategy can take you far.

After having bought a lot of my home appliances from LG (Washing Machine, Microwave, Fridge, DVD) I had proved my loyalty but after the pathetic treatment I have received especially for my fridge both in Mohali and Chandigarh , I vouch not only never to buy another LG product but would encourage others also not to put themselves in my situation by subjecting themselves to LG service guys with pathetic regard for customer service.

Thanks

Aparajita Roy
w/o Sanjeev Srivastava

Complainant's Goal: Repair of My 365 L refrigerator
Complainant's Target: LG Electronics India
Complaint Location: IndiaHaryanaFaridabad
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Thu, 05 May 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to LG Electronics India on May 5, 2011, 4:19 pm