My order no :39542
Product name: Thoumuz Bean Bag XL with 14" Puffy Square (Black/Black)
code/sku : GMTHMUZ1066
Complaint : Not shipped the product till now and then the order was automatically cancelled but no amount is refunded yet.
Order placed date : 13.01.2013
Amount paid : 1600
Payment Method : Credit Card / Debit Card / Net Banking (Rs. 1,600)
My mail id : saxena.sweekar@gmail.com
My mob no : ********27
i am Sweekar Saxena from Rajasthan. i placed one order on 13th January 2013. till now there is no shipment has been made and there is no response from "www.grabmore.in" today is 31st jan. and still no response regarding refund. i called their customer care regarding my order they don't want to listen to my words. they are always saying this week it will be refunded and cut my call. this is the most disappointment online store for me.
i complained regarding this so many times till now no action has been taken from grabmore.
I have attached the invoice provided by them at the time of payment. Please take an appropriate action as soon as possible.
These are the mails sent by them after i made payment.
1>
Dear sweekar,
Your payment for the Order with Reference number (#39542) on the Merchant Website : grabmore.in has been successfully processed.
For your convenience, we have provided the Order Information below.
Order Information
Merchant Website : grabmore.in
Date : 2013-01-13 19:02:23
Merchant Reference Number : (#39542)
EBS Payment ID : 13808438
Payment Mode : VISA Debit Card
Amount : 1600.00
Customer Name : sweekar
Customer Email : saxena.sweekar@gmail.com
Status : SUCCESS
For any queries, Please contact the merchant grabmore.in.
Regards,
EBS PG Team
2>
Order Status Changed
Thank you for placing the order online!
Your order is confirmed and has been sent for processing to Grabmore Seller.
The status of order #39542 is now Order Processing by Seller
Order Details
Order Total: Rs. 1,600 INR
Date Placed: 13th Jan 2013
Payment Method: Credit Card / Debit Card / Net Banking
Shipping schedule for items shipped by Seller:
1. Order will be processed by Grabmore Seller in 1 or 2 business days.
2. Order will be shipped by Seller within 2 to 3 business days.
3. Based on the city, item is expected to reach you within 2 to 5 business working days.
We will keep you posted on the order status through your registered email address!
Note:
Grabmore makes sure that customers receive their order within the committed delivery time. However, there are chances of unexpected delays in delivery of the product(s) due to natural calamites.The patience of our esteemed customers is requested in case of such inevitable delays.
For further clarifications feel free to contact our customer care at 099410 12829 Monday through Saturday 9.30am to 6.30pm or email us at support@grabmore.in
3>
Order Status Changed
Hi sweekar
An order you recently placed on our website has had its status changed.
The status of order #39542 is now Cancelled
Order Details
Order Total: Rs. 1,600 INR
Date Placed: 13th Jan 2013
Payment Method: Credit Card / Debit Card / Net Banking
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Click here to view the status of your order
Best Regards,
Grabmore - Online Shopping India
http://www.grabmore.in/
4>
Order Status Changed
Hi sweekar
An order you recently placed on our website has had its status changed.
The status of order #39542 is now Refunded
Full refund has been initiated by Grabmore India. The same will be reflecting in your accounts within 5-7 business days.
Order Details
Order Total: Rs. 1,600 INR
Date Placed: 13th Jan 2013
Payment Method: Credit Card / Debit Card / Net Banking
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Click here to view the status of your order
Best Regards,
Grabmore - Online Shopping India
http://www.grabmore.in/
please take immediate action on them.