Home Shop 18 - Homeshop18:- Not delivering product/not canceling order/not refunding money also
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Complaint by: on October 29, 2014, 10:24 pm in Online Shopping

I have placed an order (order number: ******** dated 18-Oct-2018) for Bergner 6 Pcs Kitchen Knife Set KH-8810 through their website Homeshop18.com. Expected delivery date was by 22-Oct-2014. But till today (29-Oct-2014) the product is not delivered to me.
Every time Customer Care Representative committed me that the order stage is ready to dispatch and will be reached within 48 hours. Surprised to see that dispatch date is not appearing in the order status page. They are not agreeing to cancel the order nor refund my money also. Their reply: "The order stage is ready to dispatch and hence cancellation is not possible now". I don't know how long they'll be doing business like this by cheating people. Now I fear that whether my product would ever be delivered? I don’t know whether I would get the product or my money back.

Complainant's Goal: Product delivery or money back at the earliest
Complainant's Target: Home Shop 18
Complaint Location: IndiaDelhiSouth Delhi
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