vishal - Good year tyre
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Complaint by: Vishal on March 9, 2014, 12:24 pm in Cars Parts and Vehicles

I live in Rajkot city of Gujarat state. I have Maruti Suzuki WagonR vxi (2010 Model). It's tyre are company fitted Goodyear tyres. Their size is 155/65R14 (GT3). It was filled/struck air before 4 months in one of my tyre. So, I complained in your company and you have told to replace it from your dealer "Amrut Enterprise". So, I went to your dealer "Amrut Enterprise (Rajkot-Gujarat)" for replacement. He sold me new tyre in price more than market rate. He added heavy transportation and handling charge. He deducted wearing cost of my old tyre. At sum, the new tyre cost me more than regular market rate. Last week, my car's another tyre was filled with air on one side. So, I lodged compalaint on 27/02/2014. My complaint no. is Q2402140001. So, your representative inspected tyre on 28/02/2014. He finalized that there is problem in tyre and he calculated 29 % wearing of tyre and he sent my claim to your dealer "R B Auto Traders" for pass. So, I went to your dealer "R B Auto Traders (Rajkot-Gujarat)" for tyre replacement. He solds new tyre in 3000/- rs. to all customers. But, mine was claimed tyre so he charged me 3200/- rs. for the same tyre. He deducted 29 % wearing cost from it. These two times while changing tyres due to your manufacturing problem, I had to pay 500/- rs. for wheel balancing & alignment each time. My car has driven only 10,000 KM till now. But still I had to face problem two times due to your manufacturing defect. You have very disappointed me in your tyre quality. If something happens in tyre while driving, then it will become a disaster for my family. There are continuose problems in your GT3 series tyres. Everyone is complaining for this GT3 series. We all facing so many problems because of your manufacturing defect. It is not our problem. I have to suffer because of your manufacturing problem. I had to pay for tyre charges, wheel balancing, alignment etc. You have to repay me all this extra expenses which I had made. I am also recommanding Maruti Suzuki & other customers to stop fitting your tyres & try some other company tyres.

Complainant's Goal: properly solve my complain
Complainant's Target: vishal
Complaint Location: IndiaGujaratRajkot
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