Genisismart mart - genisismart mart - not cancelling the order or providing refund
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Complaint by: Sipra Makar on November 11, 2016, 5:17 pm in Credit Cards

genisismart mart - not cancelling the order or providing refund

Dear Sir/Mam,

I received a call from delhi land line no: +911147512080/84, on 4th Oct. 2016. In the beginning, Mr.Rahul and then Mr.Ankit, called me with my name and said that they just called to congratulate me since i have been maintaining good credit records, i am a valuable customer and etc etc. Initially i thought the call is from my bank so i continued talking but then she started telling me that they have some offers on my credit card as i have been among those few lucky customers with good credit records. I trapped into their fraud. I made a payment worth Rs.7999/-. They assured me that i can cancel the order later or can return even after receiving their offer kit comprising .
(1). A welcome sign up gift -GIODARNO WRIST WATCH.
(2).One wallet
(3).Two exclusive Holiday* voucher coupon for 2 nights+ 3 days for
2 adults and 2 children,(they have confirm me that below 12yrs teat as child)across India in over 63
destinations with 3 to 4 star rated properties.
(4) Two food cash back/re-imbursement vouchers (worth INR 2000
each) which can only be redeemed during redemption of any
Holiday voucher.
(5). A complementary TRANS DEAL Discount Card which gives you discounts between Up to 30% in over 1200 participating outlets across the country. Valid for one year(THIS CARD GIVEN YOU ONLY FOR FEEDBACK PURPOSE).
They wanted to know the colour of my credit card and type of card and Ankit instructed me, how to process the blocking the amount with recorded voice instructions. The amount blocking NO is 32565042. They have sent me the mail for confirmation to send-without my confirmation mail they have sent me one packet. Till date I’ve not open it and regularly send mail to back their property and return my money. They trying to convince me that-
1) They will be return back me 4000/-
2) They don’t return my money-I ve the choice to exchange-
3) All conversion was recorded as per Genisis-but even now they unable to hear me the recording.
It was only after i made payment, that i realized that these people are not genuine. I had loss of 8000rs.

Please look into the matter and take some action against the site "genisismart.com" and if possible also guide me if there's anything i can do. understand that being an educated person we should not fall for such fraudsters.

Some specimen of my mail
From: customercare@genisismart.com [mailto:customercare@genisismart.com]
Sent: Wednesday, November 09, 2016 10:38 AM
To: SIPRA MAKAR
Subject: RE: WELCOME TO GENISIS MART

Sure mam again we will arrange a callback for you within 24 hrs you will
received a call.


On 2016-11-09 10:14, SIPRA MAKAR wrote:
> I WANT RETURN BACK OF MY 7999rs AND TO BACK YOUR COURIER-
>
> Waiting for your call back and solution immediately-
>
> FROM: SIPRA MAKAR [mailto:MAKAR.SIPRA@MAHFIN.COM]
> SENT: Tuesday, November 08, 2016 4:17 PM
> TO: 'customercare@genisismart.com'
> SUBJECT: RE: WELCOME TO GENISIS MART
>
> "Mam we will arrange a callback for you within 72hrs"-I think your
> timeline has been passed-and I've not received any call from you-
>
> I WANT RETURN BACK OF MY 7999rs AND TO BACK YOUR COURIER-
>
> -----Original Message-----
> From: SIPRA MAKAR [mailto:MAKAR.SIPRA@MAHFIN.COM]
> Sent: Saturday, November 05, 2016 10:11 AM
> To: 'customercare@genisismart.com'
> Subject: RE: WELCOME TO GENISIS MART
>
> Your callback arrangement should be the procedure of only
>
> I WANT RETURN BACK OF MY 7999rs AND TO BACK YOUR COURIER
>
> -----Original Message-----
>
> From: customercare@genisismart.com
> [mailto:customercare@genisismart.com]
>
> Sent: Saturday, November 05, 2016 10:11 AM
>
> To: SIPRA MAKAR
>
> Subject: RE: WELCOME TO GENISIS MART
>
> Mam we will arrange a callback for you within 72hrs.
>
> On 2016-11-04 06:58, SIPRA MAKAR wrote:
>
>> My clarification are-
>
>>
>
>> 1) your 1st statement was you are satisfied with my credit card
>
>> payment--you have not any relation with credit card bank
>
>>
>
>> 2) Mr. Ankit and Rahul both have committed me-if I'll not be
> satisfied
>
>> in any situation-Genisis mart will take back their products
>
>>
>
>> 3) On 25th Oct-16 committed to hear recording-now you want another
> 48
hrs
I WANT RETURN BACK OF MY 7999rs AND TO BACK YOUR COURIER
Subject: RE: WELCOME TO GENISIS MART
Mam please us on our helpline no.

On 2016-11-02 09:14, SIPRA MAKAR wrote:

[mailto:customercare@genisismart.com]
Sent: Friday, October 28, 2016 10:10 AM
To: SIPRA MAKAR

Subject: RE: WELCOME TO GENISIS MART

Mam within 72 hrs we will arrange a callback for your solution
means
on 31-oct



Thank You.
Sipra Makar
11/11/2016

Complainant's Goal: To expose Genisis Mart fraud sites and people behind this get punished
Complainant's Target: Genisismart mart
Complaint Location: IndiaMaharashtraNashik

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