Cadbury India - Fungus in Dairy milk
Contact Complainant     11389 Views     Report Spam  
Complaint by: sarita on July 4, 2011, 1:28 pm in Others

On 1st july i bought Caburys dairy milk for my 4 year old daughter from a local shop here at nagpur bearing code Hi0326 Pkd 03/11 A1 .but sadly when we opened the wrap we found it covered with fungus .My child was about to take a bite of it when my elder son saw something white onthe bar.On touching i realised it was fungus.we love your Chocolates And are always sure of its Quality .This is the first time I had such a bad experience
My daughter is Great fan of Dairy Milk but this incident has put me in a very weird situation SHOULD I CONTINUE TO GIVE MY CHILDREN CADBURYS PRODUCT . Cadbury is the only brand of which I have been given since my childhood .Our day started with a cup of hot bounvita milk.Now we continued with the same trend with our kids.Being a loyal follower of your brand it is my duty to bring to your notice such a bad experience.And of course I expect a proper reply for the same .


thanking your
sarita mohta

Complainant's Goal: To bring to the notice of the company about how the patrons feel when betrayed
Complainant's Target: Cadbury India
Complaint Location: IndiaMaharashtraNagpur
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
7.
Mon, 14 Jul 2014 - Business Reply from - Cadbury (Cadbury India)

Dear Itishree,

Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.cell@mdlz.com, with your contact details.

Thank you,
Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell

6.
Mon, 14 Jul 2014  Itishree

Hi,

I had a similar experience. In a recent trip to Bidar Fort in Karnataka, we bought a Cadbury Dairy Milk from a local bakery store in Bidar. When we opened the wrapper, we found white tiny eggs on it. Initially, I thought it's frozen milk, later found out it was white fungus.

Felt sick and puked. After the incident, I am confused whether I should continue taking my once-favourite chocolate.

Product code - H40316. Manufacturing date: 03/14, Bar code - ********4128.

Thanks
A very disappointed customer

5.
Mon, 24 Feb 2014  M.A.ARSHI advocate

Dear sir/ma'am

I M.A.ARSHI LIKE TO STATE THAT UR COMPANY's EXECUTIVE. Has arrived at my place and take a small piece of chocolate for some verification and asked me to wait for their call.. it has been 3 days approx. But nothing happened....tell me the final decision else I'll be going to apply for the consumer case......Thanking you........!!!!!

4.
Thu, 20 Feb 2014 - Business Reply from - Cadbury (Cadbury India)

Dear M.A.ARSHI,

Thank you for contacting us. To address your concerns, Our local Sales officer will contact you today.

Thank you,
Cadbury Consumer Service Cell

3.
Thu, 20 Feb 2014  M.A.ARSHI advocate

I have buy 30 chocolates(silk). From reliance store and from which one chocolate CODE NO:H31017,Pkd: 10/13 Mrp:55/- Bar Code :********12421.when i opened that chocolate we found it covered with fungus.... My family is a great fan of dairy milk bt this incident has put me in a weird situation SHOULD I CONTINUE TO BUY CADBURY PRODUCTS...AND THIS TIME I EXPECT A PROPER REPLY FIR THE SAME. As in i have complained before. And one of ur lady employee ask to wait they will send executive. Of the company. This my first and last warning to you if you won't take any action regarding to this i will leak all that pictures of fungi chocolate kindly call me at ********99 today it self only. Thankind you m.a. Arshi(advocate)...

2.
Mon, 31 Dec 2012  Ekta goenka

Very true even i also feel the same i love tooo eat cadbury only...but i faced this thing twice....today i got new year gift its cadbury celebratins RICH DRY FRUIT box...even square one is havin Fangus...first time i compliant but no respone for ur side...i m very dissappointed :)..please improve ur product...as i love cadbury a lot,...please now take my suggestions.waiting for ur respone...

1.
Mon, 04 Jul 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Cadbury India on July 4, 2011, 1:28 pm