Hi,




ON 7th Nov'16, Fraud transactions happened from my account-Kotak Debit card

I need to get the details of the person through Paytm account or through anywhere who have done this plus

1.) Two transaction happened : first in the name of Kotak Debit 3DS Service- so my concern is how come fraud transaction occurring in the name of Kotak.
Is it a internal employee who is doing/ involved in it.
Second transaction happened in the name of One 99 Communication- Paytm account.
I need the details of this account- Cell No. on which transaction happened.
Plus ways how can it be tracked and amount can be retrieved.
2. OTP password was generated multiple no. of times, while this activity happened.
Same OTP was being used for both the transaction.
How it is possible that same OTP can be used for multiple transaction.
Please check details from screenshot.
Need the resolution on urgent basis, reflection loopholes from Kotak. Need Ny Money Back in any case