Vodafone Delhi - Found forgery while selling Vodafone Post paid number +91-9953356515
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Complaint by: Abhay40711cs on October 13, 2014, 4:13 pm in Mobile Service Providers

I Abhay Kulshreshtha, currently owns Vodafone number +91-9711166515 from Last 6 years. There was not a single delay in payment throughout opting your services. But now I am fed up with the false and incorrect information which I have got from various Vodafone sources i.e Customer Care and Vodafone center (Indirapuram branch).

Concern : I wanted to have a free conversation on the other Vodafone number (+91-9953356515) which would be used in Kolkata with my current Vodafone number (+91-9711166515).

Background : I visited Vodafone center located on Indirapuram Kala Patthar branch on July First week in order to inquire about the above stated Concern. The person sitting there told me that " it is possible, please buy a number (+91-9953356515) On which i will activate the free roaming pack (to enable free incoming)and on your number (+91-9711166515) I will activate the another service which is family and friend service." I agreed on his point and he sold me this number with 250rs Deposit.
Then i got to know that other number does not have the free roaming incoming services. I talked to various customer care executives and they said that Vodafone indirapuram Center did not applied the right pack. Then i said please activate the right one.
But somehow it did not happened.

So I visited Vodafone center again and they said that the the Customer care may be do not have proper knowledge on it. Let me activate your plan .This time i took the reference number (as i was disguised multiple times.) : 2486730060 . and she said now it is activated. Please feel free to call on this number, there wont be any charges for you.

Now i have got the bill , i paid money to you with no reasons. Now only 750 rs or so is pending.
I am getting calls again and again from your side to do your pending payments, i have described this issue multiple times to you.

Summary : Why should pay this amount, which did not resolve my concern, and i am paying on behalf of your faults ; Now i am left with
a) Even after logging the complain they barred my number; Some Mayank : Ph No : 9811918338 , without even looking into the issue. I called on customer care they give his number and said that they can not do any thing , When i called him he did not even picked up the call :(, what a shame.
Unnecessary Rs 75-80 service (Friends and Family ) activated.
b) The amount which i have paid to you for buying this number (250 rs)
c) The bill payment done by me
c) Unnecessary number (+91-9953356515) and its rental.
d) Time loss while communicating to my problem to you again and again.

I really do want to close the number Vodafone number (+91-9953356515) asap and do not want to pay further to you.
Even i am thinking to move from Vodafone due to this unethical treatment towards the case.
Please do the needful.

Thanks,
Abhay Kulshreshtha
Mob No : +91-9711166515

Complainant's Goal: I want my money back, and resuming my services
Complainant's Target: Vodafone Delhi
Complaint Location: IndiaUttar PradeshGhaziabad

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Recent Comments
1.
Wed, 15 Oct 2014 - Business Reply from - Vel India (Vodafone Delhi)

Hello Abhay,

We called the number you provided but the same seems to be incorrect hence request you to share with us the number on which we can speak to you regarding your concern.

Regards,
Vodafone India.