FORD COMPANY AND TALERA FORD ARE TWO FACES OF THE SAME COIN. PLS. READ THE FOLLOWING EMAIL WHICH IS ONLY ONE OF THE EMAILS TO FORD INDIA, THE LATEST ONE:
This is to bring to your attention that my ford figo registration no. UP32 DF 4032 , MAJ1XXMRJ1AU23948 is being serviced everytime for more than last 5 years at Talera Ford, Nigdi, Pune. I had issues with noise coming from some part of my car few years back (at 45000 Km). Thereafter servicing was also done at 50,000 Km, 54,000 Km, 63,000 Km and 70,000 Km. Everytime I have brought up the issue of noise coming from somewhere in the car but unfortunately the incompetent service centre guys have been unable to find out the problem. Even writing to you several times I have reflected the incompetence of this service centre vide complaints ********7 on 26/11/2011 , complaint made on 26/02/2014 , complaint no. ********4 on 04/11/2015 , complaint no. ********6 made on 04/01/2016 . Actually I'm fed up of making so many complaints without absolutely no results (but only assurances everytime) that I've lost all the hope of my vehicle being repaired as I understand that Ford India has got a highly irresponsible attitude towards their customers.
This time during servicing your highly incompetent service advisors told me the following:
1. To change all my 4 tyres (front two tyres have only run 16000 Kms, and rear 2 tyres only about 25,000 Kms!!!!!!!!11)
2. To change the link rod for front tyres, though I highly suspect that major part of the noise is from rear side.
3. To change the front shockers
4. To change the brake caliper
My tyres after running only 16000 Kms have come in the red zone.I was told that was because they found that camber was out. How is it possible that when you did the alignment at 63000 that camber can go out and cause my tyres to wear out so heavily. The solution which they are telling me is to extract more money from me and harass me rather than finding any solutions.
2 days back I drove on the Pune-Mumbai expressway and was feeling my car was like hell , vibrating heavily after speed increased to about 80 Km/hr. and noise increased tremendously at about 105 Km/hr. I was in a hurry so maintained only about 90-100 km/hr. I want to know that does the ford motor company provides such a pathetic car which cannot run properly even 70,000 Kms. and do they provide so pathetic a servicing through their incompetent money making service centres that the problem could not be rectified for at least about last 25,000 Kms. pls. note my previous emails made on the same at 63000 Kms. in Jan. 2016 (complaint no. ********6), which in itself is a sufficient proof of your incompetence as a company unable to troubleshoot and resolve such complaints.
Not only this, today I had a tyre puncture and when I changed my tyre, I found one of the nuts had not been mounted last time properly and cross threading was done, which is very easy to happen with the pneumatic torque spanners which the staff uses. It was very difficult to open the nut and after I changed the tyre and was tightening the same, the stud broke off. No my tyre is only on 3 studs. I'm not running my car and hold your company and service centre responsible for the same.
Moreover I tried to complain on your toll free no. 1********00 at about 1730 hrs. but there was nobody to attend so I had leave a recorded message marked urgent, but nobody called back. Moreover I tried to do online chat with one Mr. Aryb, but alas! he could not help me other than provide me with the same email id which everybody knows from the website. Intentionally you have not provided any customer care other than writing and explaining it on email, which will deter customers from making any complaints at all. It is highly frustrating and illogical of a company like yours!!!! But I think that is what your standards are and you have proved it time and again since I have purchased my car. I regret my decision to buy and drive your pathetic machine and I will never go for a Ford vehicle and will tell everyone to refrain from doing so.
FYI, I got a feedback call also from Talera Ford service centre and I conveyed all the issues and I was promised a call back to resolve. But Alas!! who is interested in resolving, Talera Ford could never live up to its promise, so call never came, though several days passed by and there is so sense of seriousness and responsibility in them in particular and in your company in general.

I hereby put you on notice that any damage whatsoever which has already been done to my car and which is further going to happen will be responsibility and
of Ford India, employees and management of Ford India, Ford India service centre, specifically Talera Ford and their service advisors and employees. You are hereby notified that your are responsible for the following costs which you will have to bear willfully or through the court of law directive:
1. Cost of all damages which have taken place or will be taking place due to the problems already notified
2. Cost of pick up and drop off my vehicle
3. Cost of diesel consumed while doing all the road test for my vehicle
4. Cost of taxi/cab services which I'll require during absence of my vehicle as it has been entirely your negligence and fault
5. Cost of any future damages which happen due to vibrations - whether engine damage, gear box damage, axle damage , tyre damage
6. Cost of hire of any experts to prove the case against your incompetitiveness
7. My daily salary for the no. of days I have taken leave to get my car services and repaired, but due to your incompetitiveness could not be done
8. Emotional Damages for frustration, anxiety and stress which you have given to me from time to time.

I'm giving you exactly one day to respond (because one of my studs of my car is already broken because of fault of your service staff and in case I need Car services I'll billing everything to you).
FYI I have many more concerns which have never been resolved or satisfactory answer about which has never been provided by your service centre or your company. I'll be taking up those matters with you later, but for the time being this is the primary issue.