Flipkart Internet Private Limited - Fooling customers Improper product information and not delivering on time
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Complaint by: Sreenu on December 16, 2013, 12:18 am in Online Shopping

This is in regard with the order OD31204075688 placed with flipkat.com on 4th of December.
As per the information provided after placing the order the product is available and was to be delivered on or before 13th Dec. On enquiry on 13th Dec we were informed that it would be delivered before 16th Dec.
Finally we have received the product on 15th Dec. but, the product that was delivered is different from the one that was ordered.
On contacting customer care we were informed that the product might not be available with the seller and they would take back and refund the money in 6-7 working days.
Also they blamed on the seller saying that the product was not available. If the product is not available why is the product shown available on flipkart.com even now (15 Dec)
It was a gift to our friend at Manipal. How can we gift something and takeback saying some excuse.
For us the direct point of contact is flipkart.com and not the seller. When the company (flipkart.com) doesnt have the information about the product being deliivered by the seller. why do they publish information about the product availability and delivery.

Our Concern are:
1) Delay in delivery of product.
2) Different product received.
3) No replacement assurance because of unavailability of the product as informed by flipkart customer care representative.
4) when the product is not available why is it still shown available on your page.
5) Refund of money would take 4-5 business days as per the flipkart policies.

Complainant's Goal: Provide valid information on products availability and expected delivery date
Complainant's Target: Flipkart Internet Private Limited
Complaint Location: IndiaAndhra PradeshHyderabad

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