Snapdeal.com - Fifth Pending Refund
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Complaint by: Michelle Fernandes on October 25, 2015, 3:45 pm in Online Shopping

This is to bring to your noice that I had ordered Kingston 64GB Micro SD Xc Card Class 10 with adatpter with Snapdeal dated 11th September 2015 Order no. ********38 for Rs.3850/- and got only the adapter but no card so I raised a complaint (complain no. 07367730) and asked for refund. Snapdeal has not yet arranged on address that was registered.

There was no reverse pickup and no refund made for this product only initiation refund initiation mails received.So I forwarded my bank statement and asked them to get it checked and do the needful. I discussed this to Mr. Shiv Prasad on 15th September, Ms. Prithi on 16th September and lot other representives but till today nothing is done. I even spoke to Mr. Mobin Khan on 22nd September and he said there is no need for reverse pickup as tgere is no value for adapter and asked to share the bank details on the NEFT link what he sent and will onitiate the refund.

Snapdeal has only been sending fake initiation mails but not refunding the money.

I spent lot of my money contacting on call centre chargeable number +********2126 (can provide proof of each and every conversation had) but its useless. I even put this on facebook ang twitter but still it was of no help. They just give fake apologies but no refund. I even dropped several mails on ceo@snapdeal.com and also CEO Mr. Kunal Bahl on kb@snapdeal.com and kunal.bahl@snapdeal.com but still he dint helped. They say they cant refund me my money. I asked them to drop me a mail stating the same but they refused.

If they are correct on their path then why they are not sending me a mail stating that they can't provide refund and my complaint is not geniune?? Why my product is not sent back to me as I have paid for it?? Why snapdeal is cheating the buyers??

They have blocked my account and are not regarding my money as they say they have already given me lot of refund before which has nothing to do with this concern. I got partial product and how they can refuse my refund and how they can say customer is fake and backlist a customer without giving a refund?? Finance team is blocking my refund everytime.

They say that there are several complaints on one number and one address but how can i give 100 contacts and addresses for my 100 orders???

Please help me to get my refund of Rs.3850/-

Complainant's Goal: want my refund of Rs.3850/- and justice
Complainant's Target: Snapdeal.com
Complaint Location: IndiaGoaSouth Goa
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