Whirpool India Ltd - faulty whirlpool washing machine
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Complaint by: gneiss19 on September 16, 2009, 12:40 pm in Consumer Electronics

i bought whirlpool sensation elinte FL machine on 17-08-07, it started giving DE drain problem after one year, i lodged a complaint on 29-09-08 (complaint no JP0908003702)and after around 4-5 days service person came and spent just five minutes on machine and could not make out and said to call him when problem reoccur. next day only, i called him on reocuurence of problem, he was in my area still didn\'t turn up till date. and the company never took pain to know if the problem resolved. after that my son diagnosed with cancer on 12-10-08 and i was busy with him and could not afford to think about that damm machine. After that again i lodged the complaint on 10-08-09,(complain no JP0809001531), service person came and said UCB is faulty and changed it after about 20-22 days that too after reminding again on 29-08-09 complain no JP0908003702) , the day he changed the UCB another service man was accompanying him and said DRAIN PUMP is faulty he also said these types of problem are there in machines from the starting.and changed it on 07-09-09 but when i used machine on 12-09-09, problem is still there. he also sold us AMC. I again lodged a complaint (JP0909002344) on 12-09-09 and it is yet to be answered. i was given assurance of visit by senior engineer positively by Monday 14-09-09 but till date no one turned up. i agin lodged a complaint on but no one turned yet. i think whirlpool\'s mechanics are not trained ones. they just delay solving the problem to kill time so that warranty period should over.they just sell a few things to customers rather than solving the problems. my machine is giving this problem from AUG2008 and it was well within warranty and now i want a new machine and no less. response me or next month i\'m moving to consumer court.

Complainant's Goal: i want replacement of faulty washing machine
Complainant's Target: Whirpool India Ltd
Complaint Location: IndiaRajasthanJaipur

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Wed, 16 Sep 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to Whirpool India Ltd on September 16, 2009, 12:40 pm