BIG Bazaar - Faulty refrigerator delivered by Big Baazar
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Complaint by: Subrata on August 19, 2013, 10:08 pm in Home Furnishings

Hi, I have bought LG refrigerator GL-254VHG4 on 16 Aug 2013 from Big Bazaar Koramangala, Bangalore. The product was delivered on 17 Aug 2013. When service engineer opened the box piece on 18 Aug 2013 to install the product, door was found as faulty. Since i bought a brand new box piece product, i cant accept this faulty product and want an immediate replacement with no faulty parts. I have raised complaint (no-7011450) through Big Baazar help desk 1********55 and got assured that within 24 hours some one will call me. But nobody called me . So I called 2 times and got to know in another 24 hours some one will call me. They are harassing me like anything with false statement.

Why should I suffer and waste my office hour for their faulty delivery? They should send this faulty product back to the company or to any second sale shop, shouldn’t cheat customer by selling this.

I want a strict action against Big Baazar management team.

Thanks

Complainant's Goal: I want a complete replacement of the product delivered
Complainant's Target: BIG Bazaar
Complaint Location: India › Karnataka › Bangalore
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1.
Tue, 20 Aug 2013 - Business Reply from - Future Group Care (BIG Bazaar)

Dear Subrata,

I am Priya from Future Group. In reference to your complaint, please accept my sincere apologies for the inconvenience caused to you. I would request you to write to me at priya@futuregroup.in along with your contact details and reference id 11963 so that we can get in touch with you.

Thank you.

Regards,
Priya
Future Group Care