Faulty Product and Negative response from Snapdeal.com-snapdeal.com- iComplaints.in

snapdeal.com - Faulty Product and Negative response from Snapdeal.com

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Complaint by: Ashara on April 23, 2014, 11:29 am in Online Shopping

I have purchased a Canvas Power Bank from Snapdeal.com online.
I have been delivered a faulty product and made a complain on 16.04.2014. (Complain No. 6038167)
They have confirmed via sms on 16.04.2014 that my product will be picked up withing 48 hours and will be replaced.
I have again made a call on their customer care on 18.04.2014 but they told me to wait for 1 more day.
than i have again made a call on their customer care on 19.04.2014 an i have been informed to wait 1 more day.
again i have called twice on 21 an but no response came from their end and again new commitement given that my product will be picked up on 22.04.2014.
In this duration i have sent Number of mails to their help desk mail id but no written response has been provided from their end.
All the time i am getting new commitements so now i am fedup of doing calls to their customer care.

Complainant's Goal: Action against this kind of response from Snap deal

Complainant's Target: snapdeal.com

Complaint Location: India › Gujarat

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Wed, 23 Apr 2014 - Business Reply from - Snapdeal (snapdeal.com)

Dear Ashara,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at writetous@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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