Pyrocrat Systems - Faulty Machinery supplied by Pyrocrat Systems(Suhas Dixit)
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Complaint by: Roshan Jain on June 5, 2015, 2:02 pm in Business and Finances

We had entered into an agreement with Suhas Dixit Proprietor of Pyrocrat Systems to supply, Install and commission a 10TPD(10000Kg Per Day) Waste Plastic Pyrolysis Unit on 29th Oct 2012.

However, till date the plant has not operated successfully and Suhas Dixit and Pyrocrat Systems has shied away from all responsibility of reimbursing us our losses and buying back the faulty machinery supplied.

They made innumerable changes to the plant over a period of Feb 2014 to July 2014 to run the plant as per agreement. However, On 20th Sept 2014, Suhas Dixit himself confirmed at the site that due to the seal leakage, cocking of reactor and hot carbon discharge they cannot operate the plant and they will buy back the plant.

Even upon sending notices to bring to their attention the delivery of faulty machinery and for buyback of machinery, there has been no response. We are told that going to court will not bear us any solution. We have taken a term loan for the project and are under tremendous financial stress due to the non performance of the machinery supplied. The machinery has been closed since Sept 2014 and till date we have not been provided any recourse by Pyrocrat Systems.

M/s Pyrocrat Systems & M/s Pyrocrat Systems LLP Operate from the same premises and the emails exchange with us by the staff have signatures with Pyrocrat Systems LLP as the firm.

As a customer we have committed close to Rs. 2.5 Crore(USD 500K) in investments, the plant is lying closed/ defunct and we are bearing overhead expenses of maintaining the plant for no fault from our side. We are very dis-satisfied from the service offered by their firm and want to highlight the sheer unprofessional attitude of Suhas Dixit, Proprietor of Pyrocrat Systems.

Below mentioned is summary of events which have led to the conclusion of faulty plant delivered by the Supplier Pyrocrat Systems (Proprietor - Suhas Dixit)

Date Particulars

26-Jun-12 Quotes & Techno Commercial Details received from Rupali Sathe Manager CRM for Pyrocrat Systems LLP. Financial working and profit viability also attached with the mail.
27-Sep-12 LOI for 10 TPD Plastic Pyrolysis Machine signed with Pyrocrat Systems for Manufacturing, Installation and successful commissioning of the plant and handover.
29-Oct-12 Sale Agreement for 10 Tons Per Day waste plastic processing plant.
Parties "Reclaim EcoEnergy Pvt Ltd" and "Pyrocrat Systems"
30-Apr-13 List of Technical Amandments against Original agreement submitted by Pyrocrat Systems
30-Apr-13 Machinery Readiness & Delivery Letter submitted by Pyrocrat Systems
2-May-13 Change in Payment term mutually agreed due to requirement of bank SBI
25-Jul-13 Received Pyrolysis Reactor System at Site - Palghar against Inv PS4
1-Sep-13 Heating System & Suction Blower received against Inv PS4
1-Sep-13 Condensers, Receivers, Wax ^ Charcoal Recycler received against Inv PS4
3-Oct-13 Received Fittings & Fixtures against Inv PS57
1-Oct-13 Start of Installation of Plant at Site Palghar, Maharashtra
29-Oct-13 Received Hydrocarbon System, Chimney, Cooling Tower & Scrubbing System against PS58
27-Nov-13 Received Bucket Elevator Skip Hoist, Nitrogen System, Feeding System
16-Jan-14 Completion of Intsllation of Plant other than Centrifugal Oil System
21-Jan-14 Reactor installation & Machinery Faulty, Reactor not rotating as designed
9-Feb-14 Received Centrifugal Oil System but old 1995 Alfa Laval spaninsh make and not new as per agreement against PS 62 Paid on 13 Nov 13 Amount paid for New machine, delivered old refurbished machine
12-Feb-14 Plant Visit by Suhas Dixit for rectification plan for problems faced during trial of reactor
20-Feb-14 Reactor rectification work completed
22-Feb-14 Second Trial Run - Frequent Vapor Leakage from reactor seals, / Heat loss in Furnace/ Carbon Removal Problems/ Condensation in Hood. Plant unviable to operate due to critical issues
28-Feb-14 Reactor roller shaft broke during trial run for reactor rectification. Major machinery breakdown
8-Mar-14 Meeting at Pyrocrat Systems Belapur Office. Chart Drawn for rectification of Machinery
27-Mar-14 Rectification work done
Added New Finn Type screw for Carbon removal
Extruder feeding system replaced with Screw conveyor system Pneumatic
Hood Jacketing Modification
Hot Air Line added
4-Apr-14 Third Trial Run
Trials stopped due to longer process time and 200 Degree plus hot carbon removal problem
PS Engineer unable to achieve more than 1.5 Ton batch in 12 hours thereby undrmining efficiency of machine to 3 ton per day
13-Apr-14 Plant Visit by Suhas Dixit at Palghar - Points Discussed
1. Pyrocrat to bear all costs vis Interest, Rent, Labour, Electricity, Bank Repayment, Canteen Charges for PS employees till successful commissioing of machiery
2. Raw Material, Fuel, Spares to be arranged by Pyrocrat Systems for further trials if any
3. Pyrocrat to enable exit option/ takeover of debt based on mutual discussion
30-Apr-14 Mail from Suhas Dixit to Rajive Prasad Owner of UDE supplier of Reactor describing the faulty reactor design and the project becoming unviable
6-May-14 Furnace design changed and changes proposed and implemented. Mail from Rahul Pandey HOD Pyrocrat Systems on 6 May 14 at 4:56PM Sub: Details of discussion on furnace with vendor
15-May-14 Reactor design changed for sealing problem. Mail from Suhas Dixit to Ultra Drytech Engg Ltd on 15 May 14 at 10:28AM Sub: Regarding Rotary Kiln Gland Box Issue
7-Aug-14 Fourth Trial started and ended on 17 Sept 14
Total Material Feeded 40 Days 22 Batches of 12 Hours = 26535 Kgs
Average of 1030 Kgs per batch of 12 Hours
Average of 670 Kgs per day processing during trials
5-Sep-14 Mail from Suhas Dixit describing problem from coking in the reactor due to which process is taking too long. Describing and assuring Roshan Jain about call to be taken in future after processing additional 10 Tons
19-Sep-14 Mail sent by Roshan Jain to Suhas & Officers of Pyrocrat Systems about the problems and the non viability of the machinery supplied. Dated 19 Sep 2014 at 11:13AM SUB: REE10 Project Financial & Capacity Status - URGENT
20-Sep-14 Visit by Suhas Dixit to the Palghar Plant and closure of trials and project by Pyrocrat Sytems without successful commissioing of the the machinery
27-Jan-15 Last Payment of expenses by Pyrocrat Systems after which all communications has been stopped by Pyrocrat Systems and their employees.

Complainant's Goal: Recover our Money,Investments and losses
Complainant's Target: Pyrocrat Systems
Complaint Location: IndiaMaharashtraThane
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