False Promise and Unprofessionalism of Kutchina
4/10/2015 : Sanjoy Ganguly and Rumki from the Kutchina Nagerbazar outlet visited my premises, took a look at my kitchen and made suggestions.
What did they tell me?
1. They assured me that it usually takes 45 working days to complete a kitchen. But they would consider and try to complete it within October.
2. That it would be a semi-modular kitchen as the kitchen slab already existed.
3. That I would get a good deal if I closed it that day itself.
4. That once the measurement is taken, the customized units would be made in their factory.
5. That it would take 2-3 working days to fit the units to complete the kitchen.
6. That anytime during this I can make up my mind about the chimney and since it would be part of this I would get a good deal.
7. That I have to pay 50% of the cost that day; 40 % of the cost when the units are delivered and the remaining 10% after the work is completed.
8. That the assembling and fitting would start only after the second cheque clears.
What did they not tell me?
1. That semi-modular means that we would able to see the floor from the bottom drawers.
2. That I have to keep things on the floor wherever there are shelves.
3. That they would not consider my convenience when they send anyone to work
4. That once the sale was through nobody from Kutchina would be in touch to check if I was happy with the work.
5. That no supervisor would visit to check how the work was progressing, whether the fitters had all the necessary material etc.
What actually happened?
The Marketing Officer took the first cheque on the 4th and assured me that he would get it done within October. My order number : 15162890
28/10/2015 : the units were delivered to my place followed by silence. When I called on 30th, I was told that by Ms. Sriparna they were planning to call me and henceforth I would need to correspond with her as she looks after the post-sales work. She promised to send someone to collect the second cheque.
31/10/2015: An officer came. As I was in a hurry, I had drawn cash from bank and handed it over to him and he gave me a receipt.
I understood that since it was cash that I handed over, by Kutchina’s logic work should start immediately and I should get my new kitchen before Diwali. But this was followed by a period of silence.
03/11/2015: I called Kutchina to check and I was told that the workers were busy elsewhere and my work would have to wait. I was told I would get a call back with dates.
06/11/2015 : I finally got a call on telling me that they would start the work only after Diwali and Bhai Duj were over. I agreed because this was a period of festivity and everyone had a right to enjoy them.
Bhai Duj got over on 13th Nov and I assumed that work would start from 14th Nov. I had waited long enough, definitely more than a month from the date of the first cheque.
No communication came through and on Monday, 16th Nov at 11:55am I got a call from Kutchina to tell me fitters were on their way to start the work. It was only logical for Kutchina to get in touch with the customer before and tell them and not take customers for granted. It was as if, Kutchina telling me, “You wanted a kitchen, we would give you that at our convenience and you have to make arrangements accordingly.” It was not a convenient day for me so I refused, followed by altercation with Ms. Sriparna as she insisted that I started the work that day. It was agreed that work would start the next day i.e. 17th Nov.
1. The fitters have worked from 17th to 20th November. They came to work on 21st also but they could not as they did not have all the material. So they informed me that whenever they get the material they would come and work. I was very unhappy when I discovered that bottom shelves needed me to keep things on the floor despite having a modular kitchen. When I mentioned to Mr. Sanjoy Ganguly that my earlier modular kitchen experience in Hyderabad was not like this, he said that is how it is with a brand like Kutchina. When I spoke to Rumki she said, “I am sorry, I will speak to Sir.” But no solution or communication have come through. They are just good with empty words.
In my case Kutchina has gone back on their promise more than once.
I am left with an unfinished kitchen which I cannot use. No one from the company has got in touch and apologized. I do not know whether they will come to work today or when they will come again to complete the work. As a working lady I cannot plan my day.
Kutchina officials actually paint a very rosy picture during sales and display the most unprofessional attitude possible, once the sale is done. The whole attitude is as if they are doing me a big favour by installing a semi-modular kitchen.