Airtel Digital TV - False promise and unfair trade practice
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Complaint by: on August 26, 2012, 3:20 pm in Satellite and Cable TV

I have purchased one digitaltv online on 22-08-2012 from Airtel online customer shop by paying through debit card and accordingly got the customer ID having no.3010863029. At the time of purchase they promised the installation withing 48 hours. But after the passing of 48 hours on 24-08-2012 I made call to the customer service complaining that my digital tv has not been installed till now they assured me installation within 1 hour but no installation is done. In the same manner for the last 3 days I have made more than 25 call and sent more than 15 e-mails requesting the installation of digitaltv but every time the customer service persons giving me false assurance of installation within 1 hour whereas the true fact is that today is 26-08-2012 and more that 100 hours has passed but till now no-body came to install digitaltv ! On 25-08-2012 in the afternoon one local dealer gave me a call and informed me that my digitaltv will be installed within 1 hour but the fact is that till now i.e. upto 3.10 p.m. in the evening on 26-08-2012 no body came to install the digital tv. And shockingly, if I make a call to the mobile number of the local dealer which is +********7973 from which I got one call he does not pick the mobile ! This is disgusting ! I made more that 35 calls to the customer service numbers, i.e. 1********00/ 03344448080/ 1********80 and every time they assured me installation within 1 hour.

All these activities of misrepresentation and false promise by the Airtel digital tv that installation will be done within 48 hours and failed to do so even after 100 hours, are the true evidence of Fraud and Cheating towards the customer, Deficiency and negligence in service towards the customer and an Unfair Trade Practice by the Airtel Digital Tv.

I want immediate installation of the digital tv and a compensation of Rs.5000/- for mental suffering due to unfair trade practices by the digital tv.

Pronoy Kumar Ghose
Customer ID:3010863029
Kashipur, Cachar, Assam
Mobile: 0********73

Complainant's Goal: I want Compensation alongwith installation
Complainant's Target: Airtel Digital TV
Complaint Location: IndiaAssamCachar
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Recent Comments
3.
Mon, 24 Sep 2012   Message By Complainant Pronoy Kumar Ghose

I think Airtel is guilty and should pay compensation. But as this is the first time so I am just withdrawing my compensation claim. If thee is any negligence or deficiency 2nd time them I am going to sue them

2.
Sun, 09 Sep 2012   Message By Complainant Pronoy Kumar Ghose

@Airtel, may be the service personal has installed the digital tv and I am watching the channels nicely but the fact that for undue delay in installation I should have been compensated . So, the question of compensation payment has not been solved

1.
Sun, 26 Aug 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Digital TV on August 26, 2012, 3:20 pm