प्रिय कन्जूमर कोर्ट ,
आपको ऑनलाइन फ्रॉड के बारे में एक पुष्ट सूचना देना चाहता हूँ .
कुछ मेल की कॉपी भी भेज रहा हूँ . कृपया इस फ्राड के विरोध में मेरी मदद करें !!
मैंने कुछ समय पहले एक टेबलेट अमेज़न.इन से खरीदा है.
ये अमेज़न एक अमेरिकन कंपनी है जिसने अभी अभी भारत में अपना व्यवसाय शुरू किया है .
इस कंपनी ने Milagrow कंपनी का एक टेबलेट अपलोड किया था जो की कालिंग टेबलेट की सूची में था एवं उसके स्पेसिफिकेशन में GSM फ़्रिकुएन्सि और 3G लिखा हुआ था !
मैंने वह टेबलेट 3999 रु में खरीद लिया जब टेबलेट मुझे मिला तो मुझे पता चला की ; वह टेबलेट कालिंग टेबलेट नहीं है उसमें सिम लगाने की सुविधा नहीं है;
जब मैंने कंपनी को पत्र लिखा; तो उन्होंने हीला हवाली शुरू कर दी ; जब और पत्र व्यवहार हुआ तो कंपनी ने अपनी गलती स्वीकार की और मुझे कहा की उन्होंने इस प्रोडक्ट के स्पेसिफिकेशन सुधार दिए हैं और आगे से . ऐसे गलती नहीं होगी; जिन लोगों को उन्होंने ये प्रोडक्ट बेचे है वे उन्हें भी इस गलती की जानकारी दे रहे हैं
हफ्ते भर बाद जब मैंने फिर से Amazon.in विजिट की तो देखा की वो टेबलेट फिर से उसी स्पेसिफिकेशन के साथ लिस्टेड है
मैंने पुन: कंपनी को बताया तो कंपनी ने स्पेसिफिकेशन बदला !!
लगातार शिकयतों और जानकारी देने के बाद भी कालिंग टेबलेट की लिस्ट में
आज भी कई गलत टेबलेट लिस्ट हैं !
अमेज़न की साईट पर अभी भी कम से कम २५ ऐसे प्रोडक्ट हैं जिनकी जानकारी गलत दी हुयी है !
अपने लाभ को बढ़ने के लिए कंपनी गलत जानकारी ग्राहकों को दे रही है और जब शिकायत होती है तो
मामला सुलटाने की कोशिश होती है. मुझे कंपनी ने १५०० रु का लालच भी दिया की आप टेबलेट रख लो और १५०० रु भी ले लो और मामला ख़त्म करो !!
जिसे मैंने ठुकरा दिया !
असलियत यह है की सामान्य उपभोक्ता तकनीकी मामलो की जानकारी नहीं रखता और उसे जल्द और आसानी से मूर्ख बनाया जा सकता है; इसी बात का अमेज़न फायदा उठा रही है;
इस तरह अगर कंपनिया व्यापार करेंगी तो ग्राहकों का क्या होगा !!
आपसे निवेदन है की इस तरह की अपराधिक गतिविधियों की तरफ जनता का ध्यान आकर्षित करवाएं; जिससे जनता सतर्क रहे !!
अमेज़न से किये गए पत्र (EMAIL) व्यवहार की प्रति भेज रहा हूँ .
अगर आपको ईमेल की फ़ॉर्वर्डेड कॉपी की आवश्यकता हो तो मुझे बताएं मैं वह भी आपको तुरंत भेज दूंगा !!
Please note the email id of Public relation officer for further details.
amznindpr@amazon.com
आपका आभारी
अवस्थी सचिन
Balaji Constructions
35- 2nd street, Shanti Nagar
Damoh Road Jabalpur-2 (M.P) India
Cell : +********8888, +********0903

Order Copy :

VIEW CART | WISH LIST | YOUR ACCOUNT | HELP
Greetings from Amazon.in
Thanks for your order, Awasthi Sachin

Please note that this e-mail only confirms that your order has been received by the seller. You will shortly receive a separate e-mail from us on the payment status for this order if you have chosen to pay using Credit/Debit Card or Net Banking. If your payment is successful, you will receive a corresponding Payment Success e-mail and your order will be delivered. Alternatively, if for some reason, we are not able to process your payment, we will save your order and send you a Payment Failure e-mail with an option to retry payment.

Note: If you chose Cash On Delivery as your payment option, your order will be processed right away. Please arrange for Cash to be paid when you receive your order.

Want to manage your order online?
If you need to check the status of your order or make changes, please visit our home page at www.Amazon.in and click on Your Account at the top of any page.

Purchasing Information:
E-mail Address: awasthi.sach@gmail.com
Delivery Address:
Awasthi Sachin
35, Shanti Nagr Triveni Prasad Richhariya ward
Damoh Road
Jabalpur, Madhya Pradesh 482002
India

Order Grand Total: Rs. 4,124.00
Order Summary:
Delivery Details : Order will arrive in one package
Order #: 403-8418225-6324310
Delivery Speed: 2-4 Business Days (FREE Delivery)
Items: Rs. 4,124.00
Delivery: Rs. 0.00
------
Order Total: Rs. 4,124.00


Delivery estimate: 28 Jun 2013 - 1 July 2013
1 "Milagrow TabTop 7.4 MGPT 04 Tablet (WiFi, 3G, 4GB), Black-Silver"
Electronics; Rs. 3,999.00
In stock
Sold by: Cromaretail
1 "The Secret Of The Nagas (Shiva Trilogy)"
Amish; Paperback; Rs. 125.00
In stock
Sold by: Amazing Buy
Got questions? Visit our online Help department, available 24 hours a day: http://www.amazon.in/help

Thank you for choosing Amazon.

Amazon.in
Departments : Books, Movies, TV Shows, Kindle, Mobiles, Cameras

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Copy of apologise mail :

On 03-Jul-2013, at 6:48 PM, Amazon.in wrote:

Hello,

I apologise for for the incorrect item that was sent to you instead of the "Milagrow TabTop 7.4 MGPT 04 Tablet (WiFi, 3G, 4GB), Black-Silver," as specified on our website.

This order was Sold by "Cromaretail," a seller on our website and Fulfilled by Amazon. With the seller's inventory constantly changing, we're unable to replace your order with the correct Tap as per the specifications on our website.

This was definitely not what we wanted our esteemed customers to experience.

I've forwarded the information to the appropriate team to get the information corrected.

I hope you'll consider this an isolated incident and give us another chance to serve you better in future.

Thank you for your understanding. We hope to see you again soon.

Did I solve your problem?

If yes, please click here:
http://www.amazon.in/gp/help/survey?p=A2VMGXJCD60TE3&k=hy

If no please click here
http://www.amazon.in/gp/help/survey?p=A2VMGXJCD60TE3&k=hn

To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help

Warmest regards,
Srinivas S
Amazon.in
Your feedback is helping us build Earth's Most Customer-Centric Company.
==============================

Copy of re indication mail for same fault & Croma & amazon reply:



On 10-Jul-2013, at 3:23 AM, "Amazon.in" wrote:

Hello,

Thanks for contacting Amazon.in Customer service team.

I'm sorry about the problem you had with your "Milagrow TabTop 7.4 MGPT 04 Tablet (WiFi, 3G, 4GB), Black-Silver". You did the right thing contacting Croma Store but unfortunately they didn't provide you much help into this.

I'd suggest you to please create a return mailing label and you can return the product for a full refund if the problem still persist.

You will receive a refund once the item is received at our fulfilment centre.

Our Returns Support Centre guides you through the process of returning an item:

http://www.amazon.in/gp/css/returns/homepage.html?ie=UTF8&nodeId=&ref_=cu_ssl_ri...

Items that you no longer want or need should be returned in new and unopened condition. More information about returns can be found on our Help pages:

http://www.amazon.in/gp/help/customer/display.html/?nodeId=200534100#item

I hope this helps. We look forward to seeing you again soon.

Did I solve your problem?

If yes, please click here:
http://www.amazon.in/gp/help/survey?p=A1WJI8KK4EICS7&k=hy

If no please click here
http://www.amazon.in/gp/help/survey?p=A1WJI8KK4EICS7&k=hn

To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help

Warmest regards,
Nawaz
Amazon.in
Your feedback is helping us build Earth's Most Customer-Centric Company.
==============================

---- Original message: ----

Ok, i am sending you the screen shot again.
Croma is a big company and i suggested hire some good guys & throw these useless guys in dustbin.
I don't understand why they want the same info which they have. I sent the screen shot of listing few days ago from my side.
They have to know, No link should be live forever & croma/amazon can re edit the link & content too.
So screen shot is only the option accepted by any court.
Please don't waste your time in discussion. I am asking you where is the gsm frequencies hardware in this tab which you describe in your product specification & please tell me how can i use this feature.
If you can't understand the issue, call me i can teach you Telecommunication technology.

Amazon accepted , this tab was ranged in Calling facility list. (check the Screen shot as a proof of your listing).

But if you ask such type of misleading questions again. This will be proven i court, you are confusing customers & want to take advantage of lack of knowledge of customers.

Be fare and accept your mistake.


Thanks & Regards

Awasthi Sachin
Balaji Constructions
35- 2nd street, Shanti Nagar
Damoh Road Jabalpur-2 (M.P) India
Cell : +********8888, +********0903