Hello Everyone,

I am writing on behalf of my father Lt. Col. Lakshmanan Velikkath, who has been tortured and humiliated by Ur Airtel Staff. This is absolutely UNACCEPTABLE from a company like Airtel.

I am contacting you after having a horrible service and even more pathetic service from Airtel. To be
honest I don't know where to start from and where to end. I don't even know if my concerns would be looked into or just moved to the trash. But its high time I think I have to raise my concerns with the Highest Possible Authority in Airtel.

The above mentioned 4G LTE Telephone no. ********82 A/c no. 1116218404 is in the name of my father Lt. Col. Laksmanan Velikkath. He is a retired colonel in the Indian Army and on my recommendation he took up this connection, which was probably the biggest mistake he made.

Right from first month we faced an issue on data usage, which was reported to the useless agents and the even more useless supervisors and even worse so called Assistant Vice President. Yes, I have a record of most of the people he spoke with at Airtel and of course I have recorded conversations as well.

Here is the history of the issues.
1. 10 GB data gets exhausted in less than 15 days, sometimes even 10 days.
2. Customer care knows only once song, "You have used the full 10 GB data". They do not know any other song unfortunately.
3. Reporting issues only means a mode of selling Smart Bytes.
4. The Most Unhelpful Staff. Thats the name for the People Handling Customer Care.
5. Finally adding to it.. the Supervisors, Managers and VP (so called). Amazing Attitude.
6. After struggling for about 9 months, when Airtel could not provide a solution. I came up with a solution and requested to DISCONNECT the service, which Airtel was more than Happy to do.

Here is the history of calls made to Airte.

30.06.2014 - Chandana (Agent) and then Asma (Assistant Manager)
18.07.2014 - 10.45 AM - Spoke to Suchitra (Agent) and then Harish (Assistant Manager)
29.07.2014 - 11.20 AM - Shivakumar (so called Assistant Vice President) Ill Mannered Guy with a Bad Attitude.
15.04.2015 - Wazia (Agent) who disconnected the line, Shine (Agent), Binod (Agent), Rafi (Assistant Manager) and Harish (Assistant Manager)
03.05.2015 - Jai Prakash (Floor Supervisor)
09.05.2015 - Madhu (Agent), Parmesh (Floor Supervisor), Harish (Assistant Manager)

Here is the Best Part

11.05.2015 - Madhu (Agent), Harish (Assistant Manager) and Preethi Krishna (Manager Operations)
12.05.2015 - Vidya (Agent), Rashmi (Supervisor), Preethi Krishna (Manager Operations)

I might have missed quite a few conversations in between.

Now the Amazing thing about all the people is that NO ONE could provide a solution till the End. What they did BEST was they kept blaming the customer (which Airtel does BEST). Finally after sending the Technicians to my residence several times, they realized that it was a NETWORK ISSUE. And when there is Network Issue, how can a customer exhaust the 10 GB data..????????????????????

This is a question that NO ONE in Airtel could answer.

But when it comes to payment, you guys are very prompt and I didn’t let you down either. I made regular payment irrespective of the fact that I never got the service. But Finally when it was too much to take.. I decided to disconnect the service and I clearly mentioned on a call with Preethi Krishna (the so called Manager Operations) that I will NOT be making any further payments. Well Heard and Well Recorded on the call that it is DUE to Airtel's Incapability to provide a Solution to the Network Issue, I am DISCONNECTING the service and NO Further payment will be made.

After all this Drama, Airtel still contacts me to make payment of the last bill generated. What a Shame..??? You are asking me to pay for something that you never gave. What a Shame..??? It’s like Daylight Robbery.

The story doesn't end here. Somehow the service was disconnected but I kept getting Annoying Calls asking me to make the payment. Which was really getting into my nerves. One fine day I got a call from some Cibil Lawyers Office, Threatening me that they are going to file a case on me. Well I narrated the whole story in short the lady, which I am not sure how much she understood but she did say that she will contact Airtel and discuss the case. Since then I have never heard back from her.

Couple of days back, I started getting calls from some number in Chennai, who seem to be from collections team. Now they started harassing about making payment. Don’t you think this was too much on your part..?????? This was the limit of testing anyone’s patience.

Now I am waiting to hear from you. I want to see what people at your level do to resolve the issue and stop the Harassment. I am now pushed to the Edge where I don’t know what to do. Airtel is a Disaster in anyone’s life and a mistake that can’t be corrected. I will make sure that NO ONE ever takes any kind of service from Airtel, though I know it won’t make any difference to you but Yes, being a company that believes in providing 6 Sigma service, I expect a solution to my small problem.

Yes, one small suggestion. Your staffs is great asset to the company, please teach them to do justice to the money they take home at the end of the month. Especially the Manager Operations, Preethi Krishna. She doesn’t belong to where she is sitting at the moment.
Hope to hear from you.

Aninda Kumar
********23 (Available anytime on Saturday and Sunday and 9 to 12 on Weekdays)