Ebay India - Ebay Policy Issue
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Complaint by: saikat on September 27, 2015, 10:56 pm in Ebay Scams

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I have raised replacement of my order with paisa pay id 40000580009 as it was faulty.My claim number is Claim No. 1240712 .But seller intentionally refund my amount.I have used ebay promotional coupon which i cant use now for purchasing the same product.I want seller to show cause for not replacing my order. Is order replacement is not in Ebay policy?

Complainant's Goal: I want product replacement
Complainant's Target: Ebay India
Complaint Location: IndiaWest BengalNorth 24 Parganas

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Recent Comments
Thu, 15 Oct 2015   Message By Complainant saikat ganguly

Still not received any coupon.

Tue, 29 Sep 2015 - Business Reply from - eBay India (Ebay India)

Dear Saikat, Thank you for sharing your concern with us.

We would like to inform you that we have already processed the refund request from our end on 22-Sep-2015.Please note that the refund takes 6-8 working days to reflect in your account.

If you wish, you may check with your bank using the following refund details:
Refund Reference Number: DPU13949810401

However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at paisapaydocs@ebay.com, so that we can investigate the matter further.

Regarding Coupon :

We are issuing a used in transaction coupon of Rs.100/- on your registered email address with the validity of 3 months.
You would be receiving the used in transaction coupon on your registered email address within 10 working days.

Note: Sundays and Public Holidays are excluded from working days.

Once you get the coupon, We request you to please use this coupon on your registered eBay user id and within the validity period. We thank you for your understanding and co-operation in this matter.

For any further assistance on the same you may contact us on our toll free no - 18002093229, or via chat / email.

Mon, 28 Sep 2015   Message By Complainant saikat ganguly

Please reach me at 9051289771

Mon, 28 Sep 2015 - Business Reply from - eBay India (Ebay India)

Dear Saikat,

We have taken a note of your details and will get back to you with a resolution at the earliest.

Thank you.

Mon, 28 Sep 2015  shilpa mahal

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