PaisaPay ID: 3********28, Item number: 111********3
I purchased close to 5 items from a seller through ebay India out of which one of the item shipped was incorrect. I contacted the seller the same day to report the issue and seek a resolution but was abused by the seller and was asked to deal directly with ebay. Subsequently I reported the abuse in ebay and filed a claim in ebay guarantee for a replacement and nothing happened for 20 days. I called ebay customer service after 20 days to remind them and later somebody called back from ebay. I was asked to ship the item back at my cost and was told that as per their 'invisible exploitation' policy they will be issuing a refund voucher and would not credit back my spend. When I reasoned out on why should I spend additionally for no mistake of mine and accept refund as a voucher, they banged the phone and the next minute the claim was closed stating that I have not sent the item as per their schedule and hence the claim is declined.

I have never dealt with such arrogant claim handlers in any other online shopping platforms. I don't understand being a global company how ebay can encourage abusive sellers on their platforms and to top it up their claim handlers are extremely arrogant and were least interested in addressing the concern. They were interested in an one way conversation (they order/command and we listen) and closing the claim regardless of the problem is addressed or not. ebay can rather employ automated recorders than employing human claim handlers and paying them hefty money. There is no difference whatsoever.

To summarise, ebay despatched a wrong item in place of the item I purchased online, got abused by the seller for seeking replacement , the arrogant claim handler bullied me to spend additional money for shipping and accept a voucher as refund and ultimately both the claim and the grievance were closed without a resolution for the claim or for the abuse I was subjected to by the seller.

Why would customers continue with ebay amidst so much competition when they exploit buyers to make petty money and grow their business? How does ebay think that they can sustain and grow their business with such an unethical approach? Its extremely disappointing for such a big company like ebay to resort to such cheap approaches to make money.