I ordered "Puma Mens Black And White Sports Shoes (JIM_BLK_WHT)" for my cousin on 17th December, 2013 from 100BestBuy.com. I made payment of Rs. 2043/- through net banking. I received the confirmation email from 100BestBuy.com

The order details are as follows:

Product: Puma Mens Black And White Sports Shoes (JIM_BLK_WHT)
Phone No: ********85
Reference No: 28200629

My cousin received a call on Moday, 23rd December, 2013 that the shoes for which the order was placed, were not available and they would dispatch some other shoes.

I called "The 100BestBuy.com Customer Care 080-********" on Tuesday, 24th December, 2013 and told them to either deliver the same shoes or cancel the order. "The 100BestBuy.com Customer Care Executive" told me that the requested shoes were not available. I then told him to cancel the order. "The 100BestBuy.com Customer Care Executive" told me that the order was cancelled and I would receive the full refund of Rs. 2043/- within 10 to 15 working days.

Again I called "The 100BestBuy.com Customer care 080-********" today, 26th December, 2013 to know the status of the refund. This time "The 100BestBuy.com Customer Care Executive" told me to wait for some time and I would receive the shoes. I told him that I had already asked them to cancel the order on Tuesday, 24th December, 2013. And I was surprised to know that the order was not cancelled. "The 100BestBuy.com Customer Care Executive" also told me that I would not receive the refund but I would get the credit points to shop online on 100BestBuy.com

So why "The 100BestBuy.com Customer Care Executive" LIED to me on Tuesday, 24th December, 2013? This is very unprofessional. The same shoes are still available on 100BestBuy.com and the link for same is: "http://www.100bestbuy.com/product/footwear/sports-shoes/puma-mens-black-and-white-sports-shoes-jimblkwht/79611/"

If the product is not available, it should show it as "Out of stock". This is fraud. I am cheated. I do not want credit points. I want my Rs. 2,043/- refunded back to me as "The 100BestBuy.com Customer Care Executive" told me on Tuesday.

I have been doing online shopping for last 2 years through Flipkart.com, Snapdeal.com, Infibeam.com but I never had any such problem even with online payment. They never cheated me for money like 100BestBuy.com did.