I have purchased Dish TV connection. At the time of purchase Dish TV has taken Rs. 2490/- amount as deposite for the Set top box and Antenna with the condition of Refund after 5 years on surrendering Set top box and Antenna.

I have wasted week of time in following up with dish tv on this issue.

And dish tv helpline misguided me a lot and wasted my time too by diverting me to dealers, by asking me FAX, by asking for scanned copy of receipt by e-mail.

This way dish tv harrashed me a lot.

Finally Dish TV replied me that a company policy is changed and you will not get refund. In fact being a customer there is no intimation from dist tv regarding this change in policy

conversation on e-mail to dish tv is as mentioned below


Please help me in this regard

Thanks,
Mehul


Dear Sir,

Thank you for writing to dishtv.

We regret to inform you that company policy has been changed and now you will not get any refund of security deposit. However you can purchase a new HD Set Top Box in exchange offer, details mentioned below.

HD Pricing Revised
HD Box at Rs.2990 + installation (Rs.200 = Tax)
Box comes with 2 months Platinum + 2 months HD subscription.
Exchange Offer for HD Box is at Rs.400

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Chandan Kr Mandal
Customer service
DISHTV

Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=mehulgh@yahoo.com&Aid=chandan_k9706&Cid=3401701

For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

Only for BSNL/MTNL lines - 1860-180-3474
For all non BSNL/MTNL lines : 079-********

From all phone lines -0120-2550000

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Please find attached herewith a copy of Receipt and Terms & condition

This regarding VC no : 01500633200

Thanks,

Mehul

Earlier message that I have sent to you

Hello There,

I am holding DishTV connection from Date : 1/11/2005.

At the time of purchase Rs. 2490 was taken as a deposite from me for STB and
Antenna System. It is mentioned that Dish Tv taking this amount as deposite and
STB and Antenna system is the property of Dist Tv, This deposite will be
refunded to you after five year on surrendering STB and Antenna System.

Now I want to surrender the same and want buy new connection of DishTV

I have Sent FAX deposite to you on FAX 0120-25511181

This as per the guidence of your helpline service

Please do needfull in this regard

Thanks,

Mehul Gohil
********62




________________________________
From: customercare
To: mehulgh@yahoo.com
Sent: Mon, 12 July, 2010 5:39:09 PM
Subject: Re: Replacement of Old STD and Antenna System

Dear Sir,

Thank you for writing to dishtv.

We request you to kindly note the Fax number and our Customer care number as
mentioned below.

Fax No: 0120-2511181, 0120-2517437
Customer care numbers: 079-********, 079-********

We have also forwarded your case to the concerned department and assure you a
prompt response.

We value your association and assure you of our commitment to serve you with a
smile.

Regards,
Salman Ahmad
Customer service
DISHTV

Did our response resolve your query? Please Click on the link below to give us
your v