LG Electronics India - Discontinued Refrigerator model sent to me instead of the model I shortlisted
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Complaint by: Staneja2014 on July 24, 2015, 3:53 pm in Home and Garden

Discontinued Refrigerator model sent to me instead of the model I shortlisted: I bought a LG double door refrigerator (Smart Inverter) Model No lg-GL-D402JPZL from Super Electronics Pvt Ltd, WZ-44/2B, Krishna Puri, Outer Ring Road, Vikas Puri, New Delhi -18,through its proprietor Mr. Rajinder Singh (9891344443, 011-25997123. To my shock, the model delivered and installed at my residence in my absence was an old and discontinued model. I called the dealer next day and requested to change the model. He kept on giving one or other excuses. Finally, He introduced me to Mr. Tarun Kumar, Area Sales Manager of LG (9873337925)for West Delhi. Mr. Tarun assured me that he will get the refrigerator replaced in next 3~4 days. He also kept giving me one or the other excuses and after about 20 days he also stopped taking my calls. Finally, I realized that the LG Area Sales manager is hand in glove with the dealer and they both defraud the customers by selling old models. Sanjeev 9810756310

Complainant's Goal: To get replacement of the wrong old & discontinued Model with the Model I select
Complainant's Target: LG Electronics India
Complaint Location: IndiaDelhi

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Mon, 27 Jul 2015 - Business Reply from - LG India (LG Electronics India)

Dear Sanjeev,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team