iberry asia - Denial of Onsite Warranty Clause - For Inwarranty Product
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Complaint by: Ajosh on October 25, 2013, 1:34 pm in Computers and Accessories

I brought this tablet and it is roughly 3 months. The battery recharging stopped work. I initiate for an onsite warranty as they claimed in the site. And at the first instance they told that they do not pick up in Chennai as it has a service center (This is no were mentioned the warranty). After lot of argument they agreed to pick up and the tablet was delivered to me after a week. I put the tablet on, used it for some hours and then again put it for recharge and then i was back to square one. I again raised the request and called them. This time to my surprise they said me that they will not arrange for pick up at any cost. And they started adding their own clauses that in warranty they will arrange for pick up only once. When i argued they just told me if i want to rectify the tablet please come and give it to Chennai office. I mean both the time i felt that the service center execs where just un-professional and irresponsible. They were not ready to accept their own warranty clause. In pure service terms. AFTER SALES SERVICE IS REALLY BAD.

To get a detailed insight of the truth detailed above. Please refer to the ticket i raised.

support.iberry.asia/view.php?id=641479
Email : ajoshgs@gmail.com
Ticket # 641479

Even i have attached screen shot of the warranty clause which they were not ready to accept.

Complainant's Goal: Arrange for pick up and render proper service or Replacement or Money Back
Complainant's Target: iberry asia
Complaint Location: IndiaTamil NaduChennai

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