Medi Assist I Pvt Ltd - DELAY AND HARRASMENT IN PROCESSING CLAIM
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Complaint by: mugdha on November 13, 2014, 2:40 pm in Health and Medical Stores
IT IS MORE THAN A MONTH THAT I HAVE LODGED A CLAIM FOR A SURGICAL PROCEDURE AND HAVE BEEN FOLOWING UP IN VAIN AND EVERY FEW DAYS THEY ASK FOR A NEW REQUIREMNT AND DIFFERENT LETTERS FROM THE HOSPTIAL. IT IS A HARRASMENT FOR THE CLAIMANT. THE CALL CENTER PEOPLE KNOW NOTHING ABOUT THE COMPANY/ CLAIM/ COMPLAINT.
THEY DELAY THE CLAIM SO MUCH THAT THE CLAIMANT IS FED UP.
IF THEY WERE GENUINE THEY WOULD KNOW ALL DETAILS UP FRONT ....Y ASK DIFFERENT LETTERS FROM DOCTOR EACH TIME AND THEN COME UP WITH A NEW QUERY.
IT IS VERY HARRASING AND INSULTING TO GO BACK TO THE HOSPITAL AGAIN AND AGAIN. HOSPITAL IS NOT MY PEROSAL PROPERTY AND ONCE ALL THE DOCS I HAVE HAVE BEEN SUBNKTTED THEN PROCESS THE CLAIM ACCORDINGLY
Complainant's Goal: TO GET THE CLAIM REMIBURESEMENT
Complainant's Target: Medi Assist (I) Pvt Ltd
Recent Comments
I have submitted my query reply document on date 06/04/16 in pune branch. but still my dicuments are not sent to processing branch. I went for inquiry in pune branch but no one ready to give answer. it is very harassing and insulting. they delayed my claim so much even I have major corporate policy [sciformix corporate].