Hi,
I purchased a HTC desire X phone worth 15,000 rs on 26/03/2013 from online mobile store. As soon as 1 month was over I started
facing H/W issues with phone.
Since I stay in GOA, I submitted the phone to Panjim HTC service center. Goa service center is equipped to resolve
only S/W issues so I had to re submit my phone to be sent to Mumbai service center.
This process took around 20 days of time and finally I got the cell in my hand.When I checked the cell the said issue
was solved but 3 new issues were put onto my cell.
When I called up the service center to ask why wasn't the cell checked before delivering to me they had no answer.
Moreover I got to know the entire UI of my cell was changed in order to resolve the issue.
This put me into thinking that this cell is a defective piece.So I called up HTC service center to give me a new replaced
cell.I had to call them up literally 10 times in 3 days just to tell them what blunder they had done to my cell.(As most of the time their line is busy/ your call gets disconnected and you talk to a new person everytime).
What a headache this call center is ... MY GOD.
I was given n number of reasons as in why can't I ask for a new cell(They just give warranty not guarranty).
I lodged 3 complaints in this regard but HTC has not contacted me back to resolve my issues.
Why should I stick to the faulty piece. I do have the right to ask for a new cell. If my complaint is not acted upon I will go to consumer forum and the media.