I bought a Kent RO (Prestine) on Jun 2016. During the first year it worked perfectly fine. After completion of exactly one year, we started getting having repeated issues after every month. Infact we faced 3 issues till july 2017. Last time when we had our kent RO repaired we were advised to take AMC worth Rs 6500 /yr as per the technician all customers were having recurring issues with the product.
It seems company by selling this product has cheated us and forcing us to take AMC due to repeated issues we are facing.

Today, I started facing same issue of filtered water not coming out and tried to put up a complaint in customer care and when was able to get through after numerous attempt, the cutomer rep was trying to act smart by saying that I am not audible.
This is extremely frustrating experience to buy a expensive product and not get the value for money, and not getting proper service.
Pls advise how this company can be sued for fraud and selling a substandard product with a >15 K price label.