Godrej Interio - Defective product delivered and poor customer service
Contact Complainant     1338 Views     Report Spam  
Complaint by: Sridhar on February 4, 2011, 11:20 am in Home Furnishings

I am very sorry to write this letter as I had gone to a Godrej showroom with a very high expectation. We had ordered for a Slim3 Door and the money paid in full by credit card. We had asked for a delivery and assemblying as early as possible as we have the other Beero which was disposed and valuables in our home unlocked.

The good was delivered on thursday(Jan 30th) as agreed. But the assembler will not turn up till Saturday.There were 100 reminders and also they turn up late and after assembly to find out that all 3 doors are defective.

The sevice head Mr. Nagarajan contact number +91-9941680661 did never kept his word on the first instance. In the second instance, he mentioned that the defective project will be replaced by following wednesday. Feb 2. Today is Feb 4th and yet the goods has to arrive and assemble.

Talking to the showroom lady was also not useful. Her work of selling is over.

I hope this would get into the eyes of a responsible Godrej Manager and he gives me a call and fix the issue ASAP.

Thanks

Complainant's Goal: to get a non defective product and reasonable custome care
Complainant's Target: Godrej Interio
Complaint Location: IndiaTamil NaduChennai

Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
2.
Fri, 11 Feb 2011  Sridhar

I got a call from the Service head Mnager Mr. Anesh. He finally heard me and got the issue resolved. Thansk to him after so many rounds, the Slim door got fixed at my home.

1.
Fri, 04 Feb 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Godrej Interio on February 4, 2011, 11:20 am