Tata DOCOMO - deduction of huge amount on expiry of data pack in tata docomo
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Complaint by: afzal on June 19, 2014, 10:56 pm in Mobile Service Providers
on june 19th 2014 while using the internet on tata docomo having mobile number ********69, free internet data pack having 40mb was being used. Only the websites of gmail and an another google page was kept open for approximately 8 minutes. once the work was done we turned of the data pack only to see Rs.314.00 getting deducted from the main balance which is a very huge amount.
when i spoke to the customer care they were not ready to launch a complaint. My concerns are
1. i didnt get the message when the data pack got expired.
2. how can Rs 314 be charged if one keeps 2 web pages opened only for 8 minutes.
Kindly look into the matter and please help us to refund the amount deducted.
Complainant's Goal: want to get the message when the data pack expires and also get the refund
Complainant's Target: Tata DOCOMO
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