Hi Sir,
I have purchased a laptop by online using site "snapdeals.com" for my parents and the laptop costs around Rs. 26000. Currently I am in united states, so it took some time to install the laptop with proper operating system and we made install it after 3 weeks of purchse. By using it for 3 days it showed some severe hardware issues and the it seems completely stopped working. I contacted snapdeals customer care for the product replacement or full money refund, but they are trying to wash their hands by blaming the product manufacture and I have to go for product repair from the manufacture for a product which is not even used for 3 days.
Here is the details of product purchase
Order Number : 1255119750
Product : Fujitsu AH532 Lifebook
Delivered on : Sep18th 2013
Please help me to get rid of this problem. Also please let me know for any additional information required.
Regards,
Rejeesh R
Dear Rajeesh,
We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 31 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
Sent all the details to the e-mail writetous@snapdeal.com.