IndiGo Airlines - Customer service
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Complaint by: Josheela Lobo on March 14, 2018, 12:07 am in Airlines


This is with huge concern that i am dropping a note.

My name is Josheela Lobo.

My flight from Blr to IXE was at 5:40 am on the 12th March ( Flight no# 6E6724) and the boarding time was 4:55 am. I showed up 5 min late i had done the web-check-in beforehand, in spite of that, i wasn’t allowed to board the flight. I met indigo crew member and asked to fast check in, she responses me that you are not be able to take flight and she asked me to go and talk to the manager ( G-24 counter) . Manager Mr. Santhosh without any query he said we cannot help and asked me to take next flight . I requested him and in-spite of checking over the phone he was just arguing with me and was very blunt.

Worst customer service ever and you don't deliver the customer service which you promise in your add. Its not only about money they were not customer friendly and they don't know how to talk to customers .

I agree the flight fare what you provide is reasonable, however i think you need to mention anymore that ''YOU WILL PROVIDE CHEAP CUSTOMER SERVICE AS WELL"

Complainant's Goal: To provide good customer service and to understand the customers before raecting
Complainant's Target: IndiGo Airlines
Complaint Location: IndiaKarnatakaBangalore

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