Membership ID - CVCH5CLUB5LB175272

While taking membership I have promised to give the below offers by Mr.Sudheer (branch head, Chennai phoenix market city), and While signing the membership I have asked to give all the below offers in the agreement and he said all the special offers will come with official letter along with membership card. But I didn't get any official letter with the membership card.

I need to know that all the below offers are valid or those are said only to take the membership and nothing is valid. Need a valid reply from you, I like to know what are all the offers that are available in that 116 family special membership plans.




before to this I have send many mails and calls but there is no response for this from the country club, You are just calling me only for payment.




I call to Sudheer but he is not even interested to response to the member, Then how can I believe and take the membership?




Also kindly send me your senior persons, If I want to make the compliant. I need solution for this problem, or please return back the money by cancelling the membership or transfer it to someone and take the documentation charges. Kindly


1. Rent option if we are not using the vacation, the rent will be arranged by country club agents.
2. I can use the membership for 365 days a year ( It was just mentioned as blue and normal priority)
3. There is no pickup / drop/ sightseeing free service details
4. 20% and up to 40% allowance in the flight charges (Domestic and international)
5. Renewal the same plan after 5 years with 10% of the initial charge (Initial charge - 80000)
6. Assurance for cash back if I am not satisfied in my first trip / vacation
7. Using the country club membership lifetime for free
8. There is no details about the plan with 3 Asian countries and Dubai with allover India - special offers
9. Free accommodation with free breakfast services
10. 20% discount on all the food in the country club restaurant
11. No need to pay the maintenance charge for the year if the vacations are not used.
12. While renting the vacation using your agents there is no need to pay the yearly maintenance charge.
13. No other charge or Fee in the Country club membership for life time.
14. Collect the country club card for the Kid in future for free.
15. If I per book the vacation trip before 2 weeks, I can get the free 7 days trip for that year and I can use that for rent or I can extend that to next coming year.
16. I can maximum accommodate up to 8 persons using my membership if I book before 2 weeks.
17. I can use the country club / country vacation cards for my friends or relations with some additional ID proof.
18. Using the party hall in country club / country vacation with free of cost (including the electricity, decorations) for 5 times per year.
19.Free passes for the special events that are organized or happening in your clubs
20. HDFC insurance that covers 5 lakhs ( I am not sure about the amount and also the plan - some thing they cover for me and my wife) with zero premium.
21. If I didn't use the vacation for particular year, then I can move that days to next year without any charge.
22. If I am not satisfied at any time, I can write a compliant letter to the office where I take the membership and I can cancel the membership at any time.
23. If I don't want to cancel, I can transfer my membership. The agents in country club will do the same for me, they will collect only the processing fees.
24. If I want to cancel my membership, I can cancel at any time, they will refund the amount in 2 to 7 working days. (special offer - They said it was a special offer and not included in the agreement form )



they now saying I am not special customer and I need to pay more for AMC, other charges, no discount.
I need to cancel my membership