I haven't received any response yet on the below complaint. I contacted your help desk many times, my complaint # 246207916 is not resolved till date.
This is a complaint about reliance no. ********85. I called Reliance customer service center but it seems representatives are not trained to provide complete/correct information to customers!!!
I bought this CDMA wi-fi portal last year from Delhi. I was told that it will work fine while roaming and it was working fine till last month. However, issues have cropped up almost 40 days back where I am unable to use it.
I needed internet access urgently for a business requirement and tried using your wi-fi dongle in Rohtak (Haryana), which didn’t work!!! This resulted in a business loss to me!!! (all thanks to reliance).
When I contacted your customer service center, the only thing your representative kept repeating was: CDMA service is being shut down in Rohtak, thus you need to switch to GSM(4G) dongle (Do I have to??? Isn't it the service provider’s responsibility).
Now, what I want your help to do is: upgrade my current reliance no. (mentioned above) and ensure its up and running without any additional cost.
Untill this matter is resolved I will not be paying current bill as I was not able to utilize your service from past two months.
Dear Yashu,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications