I have complaint against Bharti Airtel and not satisfy with the explaination giving by "their responsive officials".
Breif Detail of Case:
I have subscribed for GPRS facility of Airtel by paying them Rs. 395.0 on 22.10.10 and as per airtel terms the facility can be used for one month period. As per terms, facility should expire on 21.11.10 and airtel should inform before expiring the facility. Despite this, Airtel has deducted charges (Approx. Rs. 250.0) from my talk value on "19.11.10 & 20.11.10" before expiring of one month and without any information regarding expiry of GPRS facility.
Moreover, for using GPRS facility airtel having separate recharge card, if as per their record facility expired on 20.11.10 they should deactivate the facility inspite of deducting the charges from talk value. After, contacting their customer care center not get any solution except mental harreshment as they are putting on hold the calls and finally disconnect after some time.
This is my humble plea to penalize such type of cheater and escape innocent people.
Dear Pramod,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.
Regards,
Rakesh Ranga
Airtel Customer Service Team
I support this complaint.
Dear Pramod,
This is to inform you that your concern listed 7 Dec 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Kumar
Airtel Customer Service Team
An email communication has been sent to Bharti Airtel Ltd. on December 7, 2010, 8:37 pm
I support this complaint.