vardhman agarwal associates - Complaint | Automatic Renewal of Package |Automatic ECS deduction
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Complaint by: anjali agarwal on April 6, 2018, 5:03 pm in Telemarketing

I am an existing customer of yours and operating a account named as (Vardhman Agarwal & Associates) since a year.

I am writing today to complain about the cheating with us we have obtained a registration from you with one of your representative that was imposed on us. She was saying that she will take only two cheques from us amounting to Rs. 2320 + Rs. 2320 then i can cancel the registration whenever i want. Now the money for the same amount has been deducting from my account every month instead I m not using any services from you.

When we call the customer case they are very rude and saying that this is automatic renewal contract and it will continue to be forever.

How you people can deduct any ECS without my information and signature.

Following issues were faced during this tenure :

1. I was visited by one representative from your company at my place to gather all the information, documents, signing etc related to opening of the current account but I don’t know whether they were compatible enough for this assignment or not because they don’t know where to take signatures. I have not signed any ECS for the whole life.

2. They have never told me about the plan and other things or even before renewing my package. So that I get to know about the deduction of money.

3. As the case got messy I spoke to one of your customer care representative he said he will not show me the contract on which I have signed on the statement that ECS to be deducted forever.

Till today I lost approximately Rs. 39000 form my account. I just wanted to know how can I get my money back.

I am most annoyed that they have wasted my hard earned money for which I have not availed any service. My impression of that awfullness from your company has been tarnished.

I trust this is not the way your company wishes to conduct business with valued customers. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Complainant's Goal: Money Refund dedcuted without my permission approx Rs. 39000
Complainant's Target: vardhman agarwal & associates
Complaint Location: IndiaUttar PradeshGhaziabad

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