IRCTC - COMPLAINT AGAINST IRCTC
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Complaint by: SATYAKI SARKAR on October 15, 2017, 7:55 pm in Indian Railways

Re: "TICKET ID ::- IRCTC#6893665" NON RECEIPT OF RS. 2225.9
From: Satyaki Sarkar on Fri, 13 Oct 2017 10:02:37 Add to address book
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EXECUTIVE CUSTOMER CARE IRCTC,

REFER THE FOLLOWING UNDER MENTIONED CORRESPONDENCE.
IN THIS REGARD MY LATEST ACCOUNT STATEMENT IS ATTACHED HEREWITH FOR YOUR READY REFERENCE.
NOW YOU SHOULD CONFIRM MY STATEMENT TRUE.
YOU MAY ALSO REFUND THE AMOUNT OF RS. 2225.90/- AT THE EARLIEST PLEASE.
WITH THANKS AND REGARDS,
Smt Sabita Sarkar

From:
Sent: Thu, 12 Oct 2017 21:05:02
To: sabitasarkar.11@rediffmail.com
Subject: Re: "TICKET ID ::- IRCTC#6893665" NON RECEIPT OF RS. 2225.9

Dear Customer,
The amount will be credited to the same account from which the amount had paid to book the ticket.
We deeply regret for the inconvenience caused to you in this regard. As your payment status for transaction was not communicated by the Payment gateway in time, the ticket booking did not materialize and if the money has been debited from your account then it will be credited back in the same account.


Thanks & Regards

Hafizur Rahman Siddique
Executive, Customer Care
care@irctc.co.in
www.irctc.co.in
[#6917463]

Complainant's Goal: To recover the amount of Rs. 2225.90/- from IRCTC which was erroneously debited
Complainant's Target: IRCTC
Complaint Location: IndiaWest BengalHooghly

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