Lenovo India - Complain against Lenovo Mobile Phone.
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Complaint by: Debaki Guha on September 14, 2015, 3:31 pm in Mobile and Cell Phones

I had purchased Lenovo A536(white) with M_IMEI : 8661 6102 2623 717 and S/N. : V00 776 131 110 0141 385
on 21st May, 2015 with Purchase Price : Rs. 6,700/-

Retailer name is R.G. Cellularrs Pvt. Ltd., 23/5, Gariahat Road, Kolkata - 700 029, Ph. : 2440-8768, Mob : 98311 33123, VAT No. : 1941 3794 080, CIN No. : U64202 WB2005 PTC106602

Since from next day be found below mentioned issues are in mobile

1. Add blue shade while recording videos or taking snaps.

2. Frequently hanged.

3. Automatically change date & time, though device is in ideal condition or talking on call.

4. If we talked more then 2 hours then it will disconnect call.

Many time we try to contact their customer care toll free number. But its useless. So we start to sent mail on following mentioned mail id. But they are not ready for giving any more services, though mobile is in warranty period.


YYuanqing@lenovo.com, wkassouf@lenovo.com, customercare@lencare.co.in; digiteck.lenovo@gmail.com, slencare@lenovo.com, ajose2@lenovo.com, sppop@lenovo.com, lnayaka@lenovo.com,
lenconsumer@lenovo.com, services_ed@lenovo.com, Lencare@lenovo.com, support@lenovoreg.com, smartphonets@lenovo.com, phortens@us.lenovo.com, slencare@lenovo.com, Commercialts@lenovo.com, tabsupport@lenovo.com

Below are few incident numbers which was generated during mails

Incident: 150909-003168
Incident: 150910-001358
Incident: 150910-003197
Incident: 150910-002975
Incident: 150910-001985
Incident: 150910-001985
Incident: 150914-001517
Incident: 150914-001316
Incident: 150914-001309
Incident: 150911-003094
Incident: 150911-003070


DO NOT PURCHASE ANY LENOVO PRODUCTS AS THIS PRODUCTS HAS LOTS OF ISSUES. NO CUSTOMER SUPPORT. MR. ARUN JOSE FROM LENOVO OPENLY THREATENED US.

Complainant's Goal: Faulty product of SmartPhone A536
Complainant's Target: Lenovo India
Complaint Location: IndiaAssamBongaigaon
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Tue, 08 Mar 2016  Narayan Dutt Sharma

I purchase the lenova mobile p1m. but 1 moth after purchased date my mobile phone is not working. Software problem is a biggest issue for my mobile phone. I seen the problem for lenova companion sotware and cpu error [exclamation sign (!)]. I submit my phone lenova authorized service center 23-02-2016 till to date. But no response for the service center till date. ??
Lenova Service center : technocare service center for Janapuri.
Name : narayan dutt sharma
Billing Address
Narayan Dutt Sharma
Prachi (India) pvt. ltd. Ashoka park
extension near metro station. building
no. 25/26, madhbaghvad temple.
New Delhi 110026 Delhi
Phone: ********13


Order ID: OD304530********7000
Order Date: 25-11-2015
Invoice Date: 25-11-2015
VAT/TIN: 0********05

Serice order No : JNO/LO/01957
Wo date : 2/23/2015 5 : 2 : 52

1.
Tue, 08 Mar 2016  Narayan Dutt Sharma

I purchase the lenova mobile p1m. but 1 moth after purchased date my mobile phone is not working. Software problem is a biggest issue for my mobile phone. I seen the problem for lenova companion sotware and cpu error [exclamation sign (!)]. I submit my phone lenova authorized service center 23-02-2016 till to date. But no response for the service center till date. ??
Lenova Service center : technocare service center for Janapuri.
Name : narayan dutt sharma
Billing Address
Narayan Dutt Sharma
Prachi (India) pvt. ltd. Ashoka park
extension near metro station. building
no. 25/26, madhbaghvad temple.
New Delhi 110026 Delhi
Phone: ********13


Order ID: OD304530********7000
Order Date: 25-11-2015
Invoice Date: 25-11-2015
VAT/TIN: 0********05

Serice order No : JNO/LO/01957
Wo date : 2/23/2015 5 : 2 : 52