My Complaint is regarding Club Group of Hotels (Mountain Club Resort India Pvt. Ltd.) Club Group of Hotels has head office in Ramnagar, Uttarakhand,
Club Group of Hotels, through its marketer M/s Destination Resorts India (P) Ltd., organizes membership sales camps at various places offering free gifts and free holiday vouchers.
At the time of taking the membership, we were informed by their representatives that we are entitled for 6 nights, 7 days free of cost holidays per year at various resorts and hotels mentioned in the list provided to us, and we need not pay any extra amount for 3 years for availing the vacations.
I have taken membership from Ansal Plaza Gurgaon, after paying Rs 70000 with Receipt No 3160, with a promise from Mr dev(********11) and Mr sumit Jhanji(********95) with their senior mr Manish Gupta(Mobile ********99) that this membership can be cancelled any time during the membership period.
When I asked for the agreement clause they differed by writing and stamping the same that :if you cancel after 7 days only admin fee will be deducted: signed and stamped by Mr Dev.
I scanned all documents and send to Email Id timesharedelhi@ssrpl.com, customercare@ssrpl.com,cghcustomercare@gmail.com, for confirmation, but did not got any response.
Then i asked for availability during non peak timing and i was told their is no availability.
On 23rd Jan i asked for Shimla availability and manali availability after many reminder on 5th Feb i responded that in both places their is no availabilit. Is this type of service I paid rs 70000. I am highly annoyed and unsatisfied with your services.
Then i request for the refund, i was told by mr rakesh(********24) that this membership is non refundable, then i understood the fraud and trap i was in. I wrote several mail for refund to cghcustomercare@gmail.com and talked to mr rakesh as this is a real case of fraud and miss selling under consumer protection act. I have given a proof by sending scan copy of agreement where Mr dev have written, signed and stamp it.
i was told that your case is refereed to HO and they will take a call. After waiting for many days and regular followup from mr rakesh i got this reply" This is to inform you that the H.O had denied your cancellation request . They had waived off your AMC for the first 3 years (which was already been promised and awarded to me during my negotiation while purchasing,) and also add the clause that after having a holiday , if you are not going to satisfy with the services of our resorts , you can go for the cancellation after deduction of applicable govt. taxes .
Now, looking at the unprofessional behavior and intentions of Club Group of Hotels and its Marketer M/s Destination Resorts India (P) Ltd., we have decided to discontinue the membership. Since they have failed to fulfill the commitments, I want my full money back with interest and with compensation for mental harassment. We have conveyed this to the Club Group of Hotels.
Upon searching on internet I have seen some online complaints made by some other members also facing same kind of problem with Club Group of Hotels.
Their contact details are as below:
Club Group of Hotels (Mountain Club Resort India Pvt. Ltd.)
Uttarakhand Office: Bhawani Ganj, Station Road (Behind Bank of Baroda), Ramnagar
District Nainital, Uttarakhand, India.
Ph: 05947-253232, 253233, 253234
Mobile: 0********36
New Delhi Office:
B-61, Basement, Kalkaji.
New Delhi-19, India.
Ph: 011-********, ********
E-mail: reservation@ssrpl.com, customercare@ssrpl.com, cghcard@ssrpl.com, salesheadcgh@gmail.com
I request you to look into this matter and help us. Should you need more details, please let me know
Thanks and Regards
Surender Agarwal
********82
My Complaint is regarding Club Group of Hotels (Mountain Club Resort India Pvt. Ltd.) Club Group of Hotels has head office in Ramnagar, Uttarakhand,
Club Group of Hotels, through its marketer M/s Destination Resorts India (P) Ltd., organizes membership sales camps at various places offering free gifts and free holiday vouchers.
At the time of taking the membership, we were informed by their representatives that we are entitled for 6 nights, 7 days free of cost holidays per year at various resorts and hotels mentioned in the list provided to us, and we need not pay any extra amount for 3 years for availing the vacations.
I have taken membership from Ansal Plaza Gurgaon, after paying Rs 40000 with a promise from Mr dev(********11) and Mr sumit Jhanji(********95) with their senior mr Manish Gupta(Mobile ********99) that this membership can be cancelled any time during the membership period.
However, whenever we asked for rooms whether or not during peak timing they decline. Plus now they ask for INR 6000 AMC. also, they make us stay is third class properties and even for them we have to pay INR 1000 per room. what kind of free stay is this?
I am highly annoyed and unsatisfied with your services.
Now, looking at the unprofessional behavior and intentions of Club Group of Hotels and its Marketer M/s Destination Resorts India (P) Ltd., we are thinking to discontinue the membership. Since they have failed to fulfill the commitments, I want my full money back with interest
I am not surprised that there are other such complaints in this forum already especially the ones who bought the package from the same Ansal Plaza, Palam vihar , Gurgaon. Also, they are very rude to the customers and at the face of it make us feel that they have gotten us into their trap. It is a lose-lose situation for us. Request appropriate action.
Their contact details are as below:
Club Group of Hotels (Mountain Club Resort India Pvt. Ltd.)
Uttarakhand Office: Bhawani Ganj, Station Road (Behind Bank of Baroda), Ramnagar
District Nainital, Uttarakhand, India.
Ph: 05947-253232, 253233, 253234
Mobile: 0********36
New Delhi Office:
B-61, Basement, Kalkaji.
New Delhi-19, India.
Ph: 011-********, ********
E-mail: reservation@ssrpl.com, customercare@ssrpl.com, cghcard@ssrpl.com, salesheadcgh@gmail.com; cghcustomercare@gmail.com
I request you to look into this matter and help us. Should you need more details, please let me know.
Regards
Somanshu Mallan and Priyanka Mallan
********77, ********81
I totally second this complaint. Not only do they mislead people through these camps, they do not even let them have enough time to read through what is written on the contract. They told us that we could book more than one room in a single order but now they do not entertain. They said we would mostly get the rooms as per our choice but we are almost always turned down. On top of it they are asking for INR 6000 AMC charges when we have already paid INR 4000/- They even wound up their office from Ansal Plaza, Guragon Palam vihar area within days of closing the scheme.
Their customer care department treats consumers very inappropriately and they think they can get away with the consumer complaints. They do not fear any action will be taken against them.
They even mentioned a large hotel chain and tie ups but they offer pathetic properties to live in mostly. It is totally sad they way such fraudulent and misguiding companies get away with such
Reference: https://www.consumercomplaints.in/mountain-club-resorts-fraud-company-take-money-in-advance-and-never-entertain-your-after-that-c1295078
Please read below article: There is FIR filed in Noida SP office sector 6 against 'Club Group of Hotels'. Please give your complaint in written with all payment proof and membership documents in SP office noida.
alternately you can mail at cybercrimecell@noidapolice.com
contact person: Rakesh Sharma: 0********52, 0********10
Pass on this message to others who and all are victimized by CGH.
For more details, please share your contact details on cheatedbycgh@gmail.com
report_blackmoney@yahoo.com
You can contact Cyber crime cell about your complaint as an FIR is already registered against the people who run these scam companies. We will guide you if you need help.
Best Regards,
Yours truly a friend!!!
Hello,
There is FIR filed in Noida SP office sector 6 against 'Club Group of Hotels'. Please give your complaint in written with all payment proof and membership documents in SP office noida.
alternately you can mail at cybercrimecell@noidapolice.com
contact person: Rakesh Sharma: 0********52,0********10
Pass on this message to others who and all are victimized by CGH.
contact me at cheatedbycgh@gmail.com for more details
i am also duped in similar fashion for Rs. 90000.00 and not at all satisfied with service of club group of hotels and breach of promises. i too requested for cancellation of membership within stipulated time but denied. they are not receiving my notices sent by regd. post. presently case is in consumer court but not progressing as court is not able to serve them with notices. i am in search alternative modes of redressal , if some one may suggest.