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I buyed an item from ebay with following details:
Paisapay id 3********12
"hydro tech hho bike fuel saver kit" (3312********)
I recieved the same but it was not working. So i raised replacement claim with ebay on 24/08/2014
Claim id: 620954
So i send the proof of "item not working" and also reciept of returning item back to seller "india post parcel tracking no-cu0********in".Seller received the item on 2/9/2014 and since then he is refusing my calls.So I called ebay customer care many times every day but They always just say that i will recieve call from claim adjuster within 24 hrs which i didn't recieved.So I again request the claim adjuster to please call me at the earliest.
It has been now more than 15 days of raising claim but no response from claim adjuster and seller.
I just want refund / replacement whatever possible at the earliest.
Registered email on ebay– sharmapnkj321@gmail.com
Registered mobile on ebay - ********68
Alternate contact – ********59,********24
So please help me.
Dear Chetan, Thank you for sharing your concern with us.
We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.
Dear Chetan, Thank you for sharing your concern with us.
We are glad to inform you that we have processed your refund on 11-Sep- 2014.
Please note that it takes at least 6 - 8 working days for the amount to reflect in your account.
In case if you haven't received it within the stipulated time we would request you to send us your bank statement from the date of transaction till date on paisapaydocs@ebay.com.
Our team will co-ordinate with the bank regarding the same and update you via email.