This is with reference to my telephonic conversation with Ms. Monica on 29.01.2014 regarding fraud transaction being made by someone online through my already expired credit card without knowing its expiry date & CVV no. Soon after that we caught hold of that fellow & he admitted in front of the hospital management that he knew only card number and had entered some random digits in expiry date & CVV no.

I requested Ms. Monica to block my already expired card5189 XXXX XXXX 5009 9 expired on 12/2013), along with the new issued(5546 XXXX XXXX 5415).And the statement reflects third card no. xxxx xxxx xxxx 5307, which I never had or received, it was undelivered & returned to the bank, for which I got several messages and call too, but due to updation of my correspondence address, it was undelivered.

As per the statement checked online, it reflects that fraud transaction on the 29.01.2014. for Rs. 5157.30 + 65.15.

Ms. Monica apprised that they have not yet received any transaction note from that online company, & asked me to call after 2-3 days for that. To add to it, she assured me that she had taken a request and whenever any such transaction credit detail will come to Citibank, it will be denied.

I want to know:

1. Despite being an expired credit card number, & wrong expiry details & wrong CVV number, how come transaction has been approved from the bank?

2. Despite my request & alert, and assurance by customer care (Ms. Monica), how can the same can happen?

3. How come transaction comes to a card no. xxxx xxxx xxxx 5307 which I never received or have with me?

4. I have more than 13 years association with Citibank & am very disappointed by such negligence, why such ignorance or casual approach for an alarming call?

5. Bank is now responsible for all this & I will not bear the expense on the cost of bank’s negligence & will take legal action for the same.



Its really very harassing that such reputed bank is so casual on working, such ignorance is not at all acceptable.