THIS IS TO STATE THAT I PURCHASED CROMPTON &GREAVES WATER PUMP MOTOR FROM DELHI ON 23/09/2010 .FURTHER,THE SAID MOTOR IS IN WARRANTY PERIOD FOR 1YEAR FROM THE DATE OF PURCHASE AND AS IS EVIDENT IT IS STILL IN WARRANTY PERIOD.
THE MOTOR/PUMP IS NON FUNCTIONAL SINCE LAST ONE MONTH AND WE TOOK IT TO THE DEALER FOR RECTIFICATION BUT IT WAS NON-FUNCTIONAL WHEN WE BROUGHT IT TO OUR RESIDENCE AND GOT IT INSTALLED ON-LINE BY OUR MECHANIC(THE DEALER ASKED US TO BRING MOTOR TO HIS OFFICE AND EVEN DID NOT SEND MECHANIC AT OUR RESIDENCE TO INSTALL THE SAME).
AGAIN WE INTIMATED THE DEALER THAT THE MOTOR IS STILL NON-FUNCTIONAL ;HE ASKED US TO TAKE MECHANIC FROM HIS OFFICE TO OUR RESIDENCE ON OUR OWN.WE PICKED UP MECHANIC FROM THE DEALER OFFICE AND BROUGHT TO OUR RESIDENCE AND HE TOOK Rs.200 AND WE DROPPED HIM BACK TO HIS DEALER OFFICE FOR VISIT AND MOTOR LIFTED WATER ONCE ONLY AND AGAIN NON-FUNCTIONAL NEXT DAY.
SIR,COMPANY LIKE C&G IS CHEATING PEOPLE LIKE THIS FOR AFTER-SALE SERVICE.
IS IT NOT ON-SITE WARRANTY?
WHY EVERYDAY WE HAVE TO UNINSTALL THE MOTOR,TAKE IT TO DEALER OFFICE AND THEN BRING BACK THE MOTOR AND WE HAVE TO INSTALL ON OUR OWN?
WHY WE HAVE TO PICK MECHANIC FROM DEALER OFFICE ON OUR OWN AND THEN DROP HIM BACK?WHY THE MECHANIC NEED TO BE PAID EVRY TIME WHEN MOTOR IS STILL IN WARRANTY PERIOD?
WHAT ARE THE GUIDLINES BINDING ON C&G FOR AFTER-SALE SERVICE?

THE PARTICULARS OF DEALER-M/S NARENDRA ENGINEERING
SHOP NUMBER-3,487/64,NATIONAL MARKET,PEERA GARHI,NEW DELHI-110087
PHONE-011-25253192
M-********76
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PARTICULARS OF MOTOR-
MAKE-CROMPTON &GREAVES
MODEL-M.M.-I
PUMP NUMBER-JCPM10085



THANKING YOU

YOURS SINCERELY
SURJEET SANDHU
D.M. DELHI-WEST(BPCL)
M-********55
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011-27822000