My tata indica vista car Reg. No.MH 02 BZ 7692 bought in the year Jan 2011, got broke down on road on 12th April 2014, when I called up emergency no. they told me that I do not have extended warranty, n will be charged a membership fee of Rs.950/- before touching the car and whatever repair charges will be extra, I told them that I had bought 2 yrs. extended warranty, which shld show in their records but they said its not updated, I told them the exd. warranty papers are there at home but they denied giving any service,

I was stranded on road with my family for 3 hrs. as parts of tata's r not available locally, I had to any how temporarily get it started from local tech. anyhow bring the car to my home, after checking the exd. warranty papers I again called then n they told me to take the car to nearest service centre for free repair, the problem was the crank sensor had gone bad n not available anywhere else, but I was bluntly told by Wasan service, kandivali, that it doesn't meets the condition of service and the warranty has been lapsed, since in 2013 there was no service done in the centre, my car has run only 8000 kms till date, i have done 4 services till date even thou run only 8000 kms, I wasn't aware of such conditions while taking the policy from wasan motors or even after, nobody told me that my warranty will be made void, and even my policy was not there in their records whn I called them in emergency, they have eaten my hard earned money and was stranded on road with family for more than 3 hrs, this amounts to taking customer for a ride, and cheating them by falsely selling policy and making it void by any unaware conditions, The part gone is a electrical sensor which doesn't need regular service its a manufacturing failure.

I had purchased the extended warranty from wasan motors, kandivali east, they may not have purchased the policy and or not informed about the policy to Tata's emergency, it made me completely feel cheated and took money for nothing, by not providing any Emergency services amounts to breach of trusts and cheating.

Since no service was provided in emergency, please refund my money.

Punit Mittal
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