Dominos - Cheated By Dominos
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Complaint by: Amandeep SIngh on September 11, 2010, 4:24 pm in Others

Date 11 Sep 2010. Today i ordered Pizza form Dominos at 2.11 PM and not got till 3.00PM. I called Dominos, then their person came at 3.10PM. Dominos commitment is for 30 Minutes delivery for single order. I called Dominos at 3.10 PM again to inform him about delay in service. manager there started arguing with us and was not ready to accept delay in service. He clearly refused to accept 30 Minute commitment. This this is a shame for Dominos being such a reputed company and giving daring 30 Minute challange for delivery. The result was that Pizza got reverted and sent back to Dominos just because of rude behaviour of manager and due to his argument to prove customer wrong. My question is if Dominos can not fulfil its commitment then why to commit. My experience with Dominos is very bad i never ever expected this type of rude behaviour from Dominos. Today i feel shame that i trusted Dominos. I'll never make such a mistake by trusting Dominos as they don't care about customers. (This case happen with Delhi Kirti Nagar Dominos Branch).

Dominos Address
Gd F-1, Sh No. A-22 Tagore Mkt, Kirti Nagar

Complainant's Goal: Failed Commitment
Complainant's Target: Dominos
Complaint Location: IndiaDelhiNew Delhi
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Recent Comments
2.
Fri, 15 Nov 2013  Sumit

********42 is my number and I made an order on 14 th November 2013 by using my phone wid da same number at 9:13pm ...my order of two medium farmhouse pizzas was late by 8 minutes...when I told delivery boy dat order is late by 7min...he called on a number and asked me to tak to his manager...the manager made an excuse dat order is not late as delivery boy had entered my society compound within time and he is late because of my society gatekeeper which is dominos people usual excuse everytime dey get late..to dis I told him dat I had picked dis order from society gate only and ur delivery boy was late in entering society gate also...

I want to know if dominos has any problem in standing against dere promise of giving free pizzas if dey get late dan wy dey make dese kind of fake promises...dey are just ruining our experience wid which venture me to submit all dese facts..
Sumit
********42

1.
Thu, 11 Jul 2013  A.M.Prasad

WE ORDERED A MEDIUM PIZZA ON 10.11.13 ,AT 8:46 PM. SINCE IT WAS A WEDNESDAY AND THERE WAS A OFFER OF GETTING A MEDIUM PIZZA ON ORDERING ANY MEDIUM PIZZA. WE ODER PEPPY PANEER AND GOT ZESTY CHICKEN FREE. THE QUALITY OF THE CRUST AS WELL AS THE WHOLE PIZZA WAS VERY POOR. THE CHEESE WAS ALSO OF VERY LITTLE AMOUNT. DOMINO'S GUARANTEES TO GIVE HOT AND FRESH PIZZA BUT THE PIZZA WAS NEITHER HOT NOR LOOKING FRESH. AFTER THIS CONDITION WE WOULD NOT TRUST ON ANY OF THE DOMINO'S OFFERS. THIS IS A CASE WITH MMX MALL , MOHAN NAGAR DOMINO'S CENTER,SAHIBABAD, GHAZIABAD.