Please let me know the procedure to file a consumer complaint. Its about a online bus booking website customerneedz.com]. I have been debited Rs.7280 but no tickets were booked. No refund also has been given . This is the address of the company. When called they do not give proper response. Please let me know on how to file a case against them. On searching the internet, I've found several people cheated by the same company. PLease do the needful..