---------Original Message----------
From: shankar.dhage@yahoo.com
To: nodalofficer.mumbai@in.airtel.com
Cc: pehredar@moneycontrol.com
Sent: 31/07/2015 11:30:31 AM
Subject: Fw: my mobile no. ********10 bill for the month of jun dated 12/07/15 (reminder I )

dear sir/ madam,
it is 10 days that have passed without any reply from your end. no action is
taken from the companys end for reasons best known to you . i need a apolgy
along with no dues clliam letter from the company stating tht no dues are
pending . pending issues will affect my creditabilty in the market. for the
company it is a mere regular trick to cheat the customers.
kindly resolve the matter and issue me a no dues cliam letter along with
intimation to the new telecom operator failing which the services rendered to
me may be put on hold for which only airtel would be held responsible and the
company would have to pay for damages .



On Tuesday, 21 July 2015 3:01 PM, Shankar Dhage
wrote:





On Tuesday, 21 July 2015 2:51 PM, Shankar Dhage
wrote:



dear sir/ madam

with reference to my mobile no. ********10 my bill for the month of june 2015
has been prepared as Rs.1600/-plus . i had ported out on 02/07/15. the net
charges have been billed for 1st july 2015 at rs1200 odd. why is it so. when u
have charged me for the data pack for the full month for 1 gb why am i being
charged for net charges on 1st july 2015. this is absurd. the customer if he
uses for a single day u charge him with the full data pack amt and no matter if
he has used for only few mbs or for the full month if the customer has not used
the data pack u still charge him.
in respect to this i would like to state tht this is gross violation of the
consumers rights. in this case i am entiltiled for 1 gb free no matter for how
many days do i use if i use more than the stipulated data i am liable to pay
additional amount. here in this case this is a fraud tht is being done to
customers by the company. the customer is charged for full 30days data pack of
1 gb and is billed for a day for rs.1200/- odd for the last days usage.


is this a tactic by the company to harass the customers who wish to port out or
leave the services provided by the company

my alternate no. is 808 257 0500. an early response would be highly appreciated.



thanks and regards


revashankar d dhage


to this the company replied


Dear Revashankar Dhage,

Greetings from airtel!

This is in reference to your email regarding data charges for your airtel mobile number ********10.

I would like to inform you that, on the basis your complaint I have investigated the possibility of the same. There is no overcharge in your account. I wish to assure you that we have deployed a state of the art billing system which ensures that your bill is always error free. Hence there is usage and charges are valid.

For your reference I have mentioned the break up details for the mobile number ********10 as mentioned below:

One Time Charges 0.00
Monthly Charges 241.00

Usage Charges
Call Charges 2.20
Value Added Services 1.80
Mobile Internet Usage 6064.10
Roaming 0.00

Discount -4848.60
Late Fee 0.00
Taxes 204.47
This Months Charges 1664.97

Kindly be informed that we follow a completely automated billing system without any manual intervention and you shall be billed for only the services/calls which has been made/accessed.

For your reference, I have attached the break up details of monthly charges in the bill dated 12/07/2015.

Kindly be informed that we follow a completely automated billing system without any manual intervention.

Moreover, I kindly request you to clear the outstanding amount of Rs.1370.33/- at the nearest ARC.

I request your kind understanding and cooperation in this regard.

Assuring you of our best services.

For further queries, please do email. I would be delighted to assist you.


Yours sincerely
Amartya Sengupta
bharti airtel limited




this is my reply to the nodal officer


with respect to the automation i would like to ask you tht when the company has charged me for the 1gb data why is it tht u are charging me again for 1 day of use i.e. on 1st july 2015. i may use the said data in a day or 30days is at my discreetion . anything above 1gb i am liable to pay . when my useage is not exceeded the same why am i being billed for tht.
this is case of pure cheating . the company bills the customer for a months useage and is also billed for the the useage in the same period.