Apple India Private Limited - Case 100177995116 - Very Disappointed
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Complaint by: Birendra Jha on May 8, 2017, 4:09 pm in Mobile and Cell Phones

Dear Team,

I believe apple carries a huge repo in world wide market, however my personal experience changed my perception.

I am user of Apple I phone 5s. I bought this last year only in the month of Aug'16, however suddenly it got completely off when I was in Baroda Gujrat on an official tour. I visited the apple store in baroda and they requested me to submit the mobile. Also informed that it will take more then 10 days as they will send it to Bangalore office. I didn't submitted the mobile as my tour was for short period.. They helped me with a customer care no 0008001009009 to deactivate my apple account as I forgot the same.

I called on the same Customer Care no on 2nd of May and submitted the required ask on the same day.

On Thu, May 4, 2017 at 7:58 AM, I am receiving mail from do-not-reply@apple.com> as

Thanks for contacting us. We received your information but couldn’t complete your unlock request for Find My iPhone.

Product: iPhone 5s

Serial number: DX3RTF1SFRC4

We need the original sales receipt to show proof of purchase of the product. To be considered valid, the receipt must include this information:

• Reseller’s name, address, and phone number or website URL

• Date of purchase when the product was originally sold

• Itemized product information, including product serial number

I called customer care again as I have already submitted the required bill scan copy which has got all the above relevant asked questions. Now where is the problem ????

Trust me he was clueless because he was just doing a postman job.

1) He cannot transfer my call to the same team who has send me this mail

2) He cant even directly speak to them

3) I cannot reach them directly via call or mail

4) 3 times commitment from call center - Our Senior are busy, we will arrange a call back.. Till date no call.

The BEST PART IS my iphone is kept as a waste as even Jamshedpur apple service center is not accepting till the time my apple account is deactivated.

Looking for support at the earliest or will have to knock the door of consumer forum for help.

Complainant's Goal: Need closure on urgent basis of my Apple Phone
Complainant's Target: Apple India Private Limited
Complaint Location: IndiaJharkhandEast Singhbhum

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