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My customer care complaint No. is Q-269154,
Deatils of Vehicle:-
Date of Purchase:-2/09/2014
1st service date:-16/12/14 (Mascot Motors,Hingna)
Dealer :-Mascot Motors,Nagpur
3rd service:-Tajshree Honda,Manish Nagar,Nagpur
Yesterday i visited Tajshree honda,Manish Nagar,Nagpur for general free 2nd service of the above mentioned vehicle,where i was told that my 2nd free service has expired, as im South Asia head of an MNC which involves lots of travelling i could not do the 2nd service on time,it was ok for me when i was told that that it has to be 3rd service.
The only problem which my vehicle had was that its fuel meter was not functioning properly,i was told that this problem would be rectified.At 3pm i got a call from the same service center that the Float assembly has to be replaced & it is chargeable @ Rs 500/-,I said OK & asked them to replace it.At 5 pm when i went to take the delivery of the vehicle i was asked to pay Rs.500/- for service & rest separately for Float assembly before paying i checked the vehicle & found that the problen was still there,when i complaint about the same they said now the full Meter assembly needs to be changed which costs approximately Rs.1100/- to Rs.1500/-.which i refused to pay.For counter check you can see the Billing of Tajshree Honda which was done & they even issued me gate pass so that i go early.
Then they brought a seperate Activa & in front of me they start changing its float assembly & meter assembly with my & tried to convince me that there was fault in my meter assembly.With the permission on the service manager of Tajshree Honda i took pictures of how these guys replaced parts randomly from one vehicle to another,please find attached the pictures for the same.
This is indeed breach of trust at the customer end,now i feel that they must have even changed many of my vehicles parts as it was bought from different dealer.
Kindly help me out as now i dont want to take this vehicle back its still there with Tajshree Honda,they must have tampered it badly.
Waiting for Quick response for further actions.
Thanks & Regards,